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Accounts Management

Drexel accounts care managed in two places, and different management functions are performed in each area.

Management (accounts.drexel.edu)

After you have set up your accounts, you can sign into the Computer Accounts Management Service at any time to manage the following:

Change Your Password Password Changes Icon

Clicking on the "keys" icon next to your name will reset your email and domain passwords (but not your password for DUNX1).

Reset Your Password

If you selected a security question when you set up your account, you can use it to retrieve a forgotten password by clicking "Forgot Password?" on the front page of Computer Accounts Management to access the Password Reset Service.

If you did not set up a security question but remember your password, you may still sign in and create one by following the instructions for How to Configure the Password Reset Service.

Review the "Passwords" section of the Accounts & Email policy page for more information on password requirements and recommendations.

If you did not set up a security question and have forgotten your password, you must call the IT Help Desk (215.895.2020) to retrieve it, or visit the Help Desk in person at the Tech Lounge on the Square (3208 Chestnut Street).

Management (portal.office.com)

After signing into your Office 365 account at portal.office.com, you can manage the following:

Email Quota

You can check your email quota and usage by following these steps:

  1. Click on the "Mail" tile.
  2. Click the "gear" icon in the upper right-hand corner, then click "Mail" under "Your app settings."
  3. In the left-hand sidebar, expand "General" and click "My account."

You should see your mailbox usage on the page that loads. Each Office 365 mail user is given 50 GB of storage.

Forwarding

Automatic external email forwarding is no longer available for faculty/professional staff Office 365 email accounts. The large storage space provided by Office 365 means that forwarding to compensate for low storage limits is no longer needed. This change also brings the email service into compliance with long-standing university policies. Beginning May 23, 2017, all incoming messages will be stored in Office 365 mailboxes.

Students may set up or re-add external forwarding after migration to Office 365.