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News

Caution: Scam Emails Impersonating Drexel Office 365 Service

June 30, 2017

Shortly after Drexel migrated the community to Office 365 email service, phishing scams tailored to impersonate Drexel have begun cropping up. These emails might use our official logos, and thus attempt to trick users into clicking a link to verify their Office 365 account. These emails are SCAMS.

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June 22, 2017 - Office 365 Email Migration Update

The email address migration work is complete. Thank you for your patience. If you do not have a mail tile on the portal right away, please check again in a bit. If you continue to have issues or need further assistance, please contact our Help Desk.


It is now okay to set up your Office 365 email on your Mobile Device. As we posted at noon, we had inadvertently set up students and alums to require the same security/PIN/encryption policies as faculty and staff. We have since removed those rules. Please consult the Office 365 page for additional information, and don't hesitate to contact our Help Desk with any questions.

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Accounts Information for Graduating Students

June 13, 2017

Congratulations to the Class of 2017 and all recent graduates! We wish you all the best in your new ventures in life. At the same time, we want to call to your attention to some of the continuing computing services that Drexel Information Technology (IT) offers you, as well as the changes that will take place with your account this summer.

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Important: Student Email Moving to Office 365 on June 22

June 21, 2017

Drexel is transitioning its email service to Office 365, which offers 50 GB for message storage, better Web and mobile device support, calendar and contact integration, and improved email security. On June 22, student "abc123@drexel.edu" addresses will move to Office 365 Exchange, and all new messages will be sent there instead of to the old Basic Mail (aka Drexel Webmail) account.

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Faculty/Professional Staff Email Moved to Office 365

June 1, 2017

As of May 31, all local Exchange and Basic Mail accounts for Drexel faculty and professional staff have been migrated to Office 365. Email for these groups is only being delivered to the Office 365 mailboxes, and forwarding settings have been removed.

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Support Expiration for Office 2010 and 2011

May 16, 2017

Microsoft Office 2010 for Windows and Office 2011 for Mac are no longer available at Drexel. Mainstream support for Office 2010 ended October 2015, and mainstream support for Office 2011 is, according to Microsoft, scheduled to end October 2017.

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Cyber Attack Alert

May 16, 2017

A worldwide outbreak of ransomware is rapidly spreading across Windows computers that have not yet installed the March 2017 Windows Update. Drexel IT applied the March 2017 update to over 7,000 Windows computers. Windows computers that are not centrally managed may still be vulnerable and should immediately run Windows Update.

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Office 365 Email Migration Updates

May 1, 2017

Migrations of local Exchange email accounts to Exchange email in the cloud with Office 365 are in progress. Thus far, 57 groups of faculty and professional staff have been migrated. See the current Migration Schedule here, but note that this schedule is subject to change.

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Reminder: Service Status and Outages

March 21, 2017

Information about past, current, and future service outages (planned and unplanned) can be found on the Drexel IT home page in the "Service Status" box. This box lets you know, at a glance, if IT services are up and running or down for maintenance.

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Old Computer Equipment? Contact TechServ

March 9, 2017

Drexel faculty and professional staff: Do you have old computers on, or even under, your desk? There's no better time than now to dispose of them and free up your office/desk space.

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Verify Your CrashPlan Backup

March 6, 2017

If you use CrashPlan Pro E, verify that it is backing up your files according to schedule. Recently updated backup software might require users to sign in to restart backup.

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February Tech Update - Office 365 Special Issue

February 10, 2017

The Technology Update Office 365 Special Issue has been posted to the archive here! In this issue, Drexel IT provides updated information on the availability of Office 365 to Faculty, Professional Staff, and Students, and important information regarding the migration of Drexel email to Office 365 over the next several months. Please read this issue to ensure preparedness for these upcoming major changes.

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Be Suspicious—Very Suspicious

January 11, 2017

At Drexel, we have seen a recent increase in users receiving scam emails that claim to be from Drexel entities such as Payroll or Blackboard Learn. Learn how to recognize and protect yourself from these email scammers.

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Introducing Drexel University Information Technology

January 11, 2017

This past year, in Drexel's continued effort to support the "One University" vision, the Office of Information Resources and Technology and the College of Medicine Information Technology team were consolidated into one organization. In recognition of this union, a new name has been selected, and we are now Drexel University Information Technology. We will use Drexel IT or just IT as our short names.

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Drexel Connect Service Updated

January 9, 2017

The Drexel Connect service was updated on Wednesday, January 4, in the late evening. Drexel Connect is used to access DrexelOne, Drexel Learn, Banner, and many other services.

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Technology Update for November

November 17, 2016

The Technology Update newsletter for November 2016 has been posted to the archive here! Some major developments in Drexel IT, announced within, are in the pipeline.

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Korman Expansion Project Continues

October 24, 2016

As the Korman Expansion Project continues, work has shifted from the newly-finished back door to the major work on the front door.

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IRT Help Desk Has Moved!

August 24, 2016

The IRT Help Desk is now Tech Lounge on the Square in the Creese Student Center at Chestnut Square. This new space is bright, welcoming and great for students to meet up, gather, and collaborate. Students can bring their own devices or use one of the PCs or Macs we have available--all in this central location. Get assistance from the same Help Desk folks you have known in the Korman Center for many years.

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DragonFly3 Network Update

August 17, 2016

On Sunday, August 21, Drexel updated the DragonFly3 wireless network. Most computers, tablets and phones accepted the update automatically, but some might still need help to re-connect.

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Email Attachments from Learn Causing Errors in Webmail

July 7, 2016

Drexel IRT has received a few reports from users who are having issues opening email attachments in Drexel Webmail. This has occurred primarily with emails that contain attachments generated by Drexel Learn. While we develop a solution, IRT recommends that emails with attachments are NOT sent through Learn. Instead, instructors should place the file within the course and direct students to the appropriate location.

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Announcing the Consolidation of COM IT and Drexel IRT

June 21, 2016

In our continued effort to support the "one university" vision, the College of Medicine Information Technology team will be consolidated with Drexel's Information Resources & Technology Team as of July 1, 2016.

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MATLAB Access Expanded University-Wide as of July 1

June 20, 2016

The Office of Information Resources and Technology and Office of the Provost have expanded MATLAB / Simulink access everywhere and for everyone at Drexel as of July 1, 2016. You can begin downloading this application now. Visit https://software.drexel.edu for instructions.

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Accounts and Computer Services Information for Graduating Students

May 20, 2016

Congratulations to the Class of 2016! We would like to call your attention to some of the continuing computing services that Drexel's Office of Information Resources and Technology (IRT) offers you, as well as the changes that will take place with your account this summer.

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