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Digital Navigators

Working to improve digital inclusion in the West Philadelphia Promise Zone.

The Drexel Digital Navigator program is designed to assist the local community, around Drexel University with finding low cost Internet access and basic technical support. If you, or a family member, are struggling to find affordable Internet access or navigating wireless access on your phone, you can contact our Digital Navigator help desk for assistance. Leave us a message or email  and we’ll respond to you within one business day.

 

 

Contact Information

  • Leave a voicemail or text us at: 1-267-217-3508
  • Email us at: navigator@excitecenter.org
  • Digital Navigators will be responding to questions 9am-5pm, Monday - Friday.
  • You will be contacted within 1 business day.

Resources

 Looking for online resources? Here are a list of resources that will assist you with questions on Internet access and other technical questions.

Areas of Support

Information on low cost Internet

Many companies are offering low cost internet options in the Philadelphia area and we want to help navigate the information essential to these programs.


Connecting to WIFI/wireless networks

There are many ways to get connected to WiFi/ wireless networks including free hotspots in Philadelphia. Digital Navigators will provide information essential to location and connectivity to these hotspots.


Learning how to use your smart phone as a hotspot wireless network

Digital Navigators can help you navigate your phone to setup a hotspot wireless network that will connect your laptop or other wireless device to the internet.


Using your Chromebook, Windows, or Macintosh computer or other devices

Help with many problems with your laptop, desktop or tablet can be solved by our Digital Navigators that will work with you to find the solution that is right for you.


Information on educational tools provided by the School District of Philadelphia

Digital Navigators are working with the School District and City to understand the needs of many of the community members in Philadelphia and part of this is helping students and parents with the new technology that comes with registration and classes.

 

Computer Distribution

Drexel will be working with local partner programs to distribute refurbished computers and Chromebooks to families and residents in need.  


The Drexel Digital Navigator program is funded by the Digital Literacy Alliance via the Mayor's Fund for Philadelphia.

Digital Literacy Alliance