The Loan Repayment and Collections (LRC) Department primarily assists students who are no longer enrolled at Drexel University, but still have outstanding charges on their accounts. Our scope includes, but is not limited to: accounts receivable (tuition accounts), Federal Perkins Loans, Drexel institutional loans, and Health and Human Services loans. The mission of LRC is to resolve these outstanding obligations in as short a time as possible, utilizing strategies designed to minimize additional financial stress to the student, if at all feasible and appropriate.

Unpaid charges on a student account prevents the release of transcripts, diplomas, future registration, and other University services. Additionally, these unpaid charges will result in the account being referred to an outside collection agency and possibly our contracted legal representation to pursue the account through the litigation process. As indicated in the Student Financial Obligation and Tuition Repayment Agreement (SFO), balances sent to our agencies are subject to all fees and costs associated with the recovery of a delinquent account, including but not limited to: collection fees, attorney fees, court costs, and service fees, in addition to the outstanding balance. These fees and/or costs will be assessed at a maximum rate of thirty-three and one third percent (33 1/3%) of the balance due. We always trust these actions will not be necessary, and hold them out as a last resort.

Once an account is referred to our contracted partners, LRC will no longer accept payment or make payment arrangements on an account, and the student must contact the agency to whom their account was referred.

Students should be referred directly to LRC at collect@drexel.edu or by phone at 215.895.2849.