Banner 9 - Frequently Asked Questions

Vendor support for Banner 8 will be terminated at the end of the 2018 calendar year. This mean all schools must move to Banner 9.

The Application Navigator is a new feature within Banner 9. It provides a single web page to access both the forms (now pages) and self-service menus. Clicking the menu icon in the upper left or pressing Ctrl + M (Windows) or Control + M (Macintosh) will bring up links to all the Banner menus.

We anticipate turning off Banner 8 in January 2019.

• New Application Navigator
• Modern web look-and-feel
• Improved usability and navigation
• Improved accessibility
• Compatible with all browsers
• Tablet Friendly
• No Java prompts or issues
• No more Banner password changes

Any modern browser can be used for Banner 9 (Chrome, Firefox, Edge, Safari, etc). Internet Explorer is not recommended.

Use your user id to login (i.e., abc123) plus your DrexelOne password.

Banner 9 has a modernized user interface with improved navigation and accessibility. While the pages look different, they contain all the same fields and sections that you are familiar with in Banner 8.

If you get an error message like one of these when trying to log into Banner 9, close any other open tabs in your browser, clear the cache (see instructions below). You may also need to close any other open browsers. After you clear the cache, try accessing Banner 9 (removing the ‘/seamless’ from the link) and hit enter to reenter the session. If that doesn’t work, close the browser, reopen it and try logging in again.

Chrome

1. Click the ellipsis found at the far-right end of the line that contains the web site (URL).
2. From the menu that appears, click Settings.
3. Click Advanced which appears at the bottom of the page
4. In the Privacy and Security section, click Clear browsing data.
5. Make sure that Cached images and files and Cookies and other data are checked then click Clear data.

Firefox

1. Click the Open menu icon (3 vertical lines) found at the far-right end of the line that contains the web site (URL).
2. Click Options from the menu that appears.
3. Click Privacy & Security from the left column, then click Clear Now in the Cached Web Content section.

Safari

1. Click the Safari menu, then Preferences.
2. Click Privacy at the top of the window that appears.
3. Click Manage Website Data then click Remove All.

My Banner Maintenance (GUAPMNU) is available for users to build a custom menu of their most used pages. This can be done on the GUAPMNU form. Note that My Banner will not appear on the Applications menu until it has been set up on the GUAPMNU.

A personal menu contains the pages, jobs, menus, and QuickFlows that are most important in your daily work.

The My Banner Maintenance (GUAPMNU) page contains three parts:

• The left pane lists the available pages, jobs, menus, or QuickFlows that can be added to a personal menu. When you select an object type from the pull-down list above this pane, a list of associated objects appears in the left pane.
• The middle of the page contains buttons used to insert your selections, remove selections, insert all items listed from the left pane, and remove all items from the right pane.
• The right pane lists the contents of the personal menu. The field above the right pane shows the Oracle user ID associated with the person logged on to the system.

You can filter the list of items to choose from. With your cursor in the left side panel, click on Filter (the top right).  Type in the description of the form you are looking for.  You can use the % wild card.  You can also use the Advanced Filter for more options. 

To add objects to a personal menu, select names in the left pane by double-clicking them, and then use the Insert or Insert All button. To remove objects from a personal menu, select names in the right pane by double-clicking them, and then use the Delete or Delete All button.

NOTE: After updating your ‘My Banner’ options, the update will not appear until after you log out and log in again. When the personal menu is created, you can access it from the main menu.

Yes, your My Banner menu will carry over from Banner 8.

This is where you can quickly access the Banner pages you use most often. You can use My Banner Maintenance (GUAPMNU) to create these favorites. See instructions in frequently asked questions #11 for how to create your favorites.

Banner 9 has separated these items out into two separate dropdown menus: Related and Tools. The Related menu contains the related pages that were previously listed under options and the Tools menu contains the actions that were listed there.

Banner 9 gives you the option of displaying fewer or more records on the screen for certain pages. Click on the Per Page dropdown at the bottom of the list of records on these screens to control the number of records displayed. Please note that your choice is not retained upon exiting the page.

Banner 9 has separated these items out into two separate dropdown menus: Related and Tools. The Related menu contains the related pages that were previously listed under options and the Tools menu contains the actions that were listed there.

Yes! Banner 9 works well on large-screen mobile devices like tablets and iPads. NOTE: Although Banner 9 is accessible from a phone, the user experience is not ideal.

Yes, Banner 9 can be accessed off campus, but you must be logged on to the Drexel VPN (vpn.drexel.edu) before you access Banner 9.

Yes, either within the same web browser or different browsers.

Pressing F5 used to activate a 'go to' search box; the F5 key is now used to refresh in Banner 9. To go to a new form, choose the Search icon on the upper left side of the browser.

Yes. You have the same permission as you had under Banner 8.

Banner 8 and Banner 9 function the same way and the forms/pages have the same names. Banner 9 pages have a more modern look, are more intuitive and easier to navigate. We recommend you view the Banner 9 Training Video. If you already have a Banner account, then you are not required to attend another training session; however, you are welcome to do so if you prefer. If you don’t yet have a Banner account, you must attend one of the Banner navigation training sessions.

Individual users cannot choose a personal color in the Banner 9 applications at this time.

You can use the CTL+ to increase the size and CTL- to decrease the size. CTL 0 returns the zoom to 100%.

Your old banner shortcut took you to Banner 8, you will need to create a new one for Banner 9.

From the Home Page, either type SFAREGS and hit Enter or type part of or all of the word Registration and then select from the menu items that come up.

The first time you go to the registration page, the SOADEST page will open. Just close it.

In SFAREGS, enter the term code and student’s university id or user id, then click the Go button.

This puts you in the ENROLLMENT INFORMATION section of the page. Use the Down Arrow at the bottom of the page OR use Alt+PageDown to get to the COURSE INFORMATION section.

Either click Insert or scroll down to an empty row to add course(s).

When you are finished, click the SAVE button in the lower right corner.

If there are any registration errors, correct them or change the course status to ‘DD’, then click SAVE again. If you need to Override any registration errors, you can select ‘Yes’. DO NOT USE OVERRIDE ALL as you will get an error. See the following example of how to handle registration errors:

If a restriction on a course section causes a registration error, the following message will appear in the upper right side of the screen:

To clear the error, click the yellow number that appears above the error message.

View the error that is generated in the Course Information section of the screen

To override this error, select Yes from the drop-down box in the Override Column and Save.

To remove the course section, change the value in the Status column to ‘DD’ and Save.

Please Note:
If a course section generates multiple errors you will need to repeat these steps.
Do NOT select All from the drop-down box in the Override Column. This will generate another error.
Do NOT attempt to override a Closed section. This will generate another error.

The first time you navigate to one of the Z forms, a limited number of users may see a ‘Forbidden’ error message. To correct this, you can refresh your browser either using the  beside the URL or by selecting the F5 key.  This will send you back to the Home screen. When you go to the Z form again, it will open successfully.

Banner users no longer need to go to several different forms to view and/or update someone’s name, address, or email.  You can access the information in General Person Identification (SPAIDEN).  SPAIDEN has several tabs.