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Assessment 101 - A Practical Guide for Non-Academic Unit Assessment

Photo of Nasrin Fatima


Nasrin Fatima Ph.D: Associate Provost for Institutional Research, Effectiveness, and Planning, Binghampton University 

Dr. Nasrin Fatima serves as the Associate Provost for Institutional Research, Effectiveness, and Planning at Binghamton University. In her capacity, Fatima oversees and coordinates internal and external reporting of official university statistics and data files, conducts research studies and analyses of university data in support of key campus initiatives, decision making and strategic planning, oversees the University's Operational Data Store, and leads the implementation of an enterprise-wide data warehouse. Fatima also oversees campus-wide student learning assessment activities as well as operational outcome assessment and serves as the Accreditation Liaison Officer for Middle States Commission on Higher Education (MSCHE).



This workshop will provide an overview of the administrative/operational unit assessment process, why do these units need to conduct assessment, what are the characteristics of the effective administrative unit level assessment. The presenter will also describe the ten steps assessment framework that was developed and used to implement administrative unit level assessment at Binghamton. The presenter will also provide tips and techniques to write outcomes based administrative/operational unit level assessment plans as well as how to define and link strategic outcomes and operational outcomes. Attendees will learn how to convert performance measures to outcomes to create a sustainable administrative/operational assessment culture that leads to continuous improvement. Additionally, the presenter will describe how institutional context, culture, and the roles of the senior administrative senior leaders impact the effectiveness of the assessment implementation process. Finally, this presentation will focus on the challenges confronted and lessons learned. The presenter will provide overview of the challenges encountered during the implementation process and the strategies used to overcome those challenges. In addition, the workshop has two exercises embedded in the materials that attendees will participate. The concluding Q&A section offers and encourages attendees to engage in active discussion

Learning Outcomes:

At the end of this workshop, participants will be able to:

  1. Increase their knowledge about outcomes assessment process.
  2. Distinguish between learning outcomes and operational outcomes.
  3. Write measurable and meaningful learning/operational outcomes and implement them at non-academic unit level assessment.