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Technology Update
November 17, 2016

Table of Contents

Easier Software Setup for Drexel-Owned Macs
Large Cloud File Storage Space Now Available
Email Storage Space to Be Greatly Expanded
24/7 Blackboard Support
Introducing Collaborate Ultra
Office 365
Korman Center Addition Project Continues
Need Technology Help? Visit the Tech Lounge on the Square Powered by IT

Technical Notes for Lab Managers and System Administrators

Private Address Space Use for Lab Managers and System Administrators
Network Time Service (NTP) for Lab Managers and System Administrators

Instructional Technology Group News

Instructional Technology Blog: Review
Sign Up for ITG Workshops

Easier Software Setup for Drexel-Owned Macs

Drexel now provides Self Service for macOS, an application that improves application and system setup and automates software maintenance for Drexel-owned Macs. Self Service for macOS provides users with an easy way to get and install pre-configured, Drexel-licensed software; lets Drexel IT support teams remotely repair and update malfunctioning software; and reduces the need for in-person support appointments.

Beginning in December 2016, Drexel-owned Macs must have the Self Service for macOS application installed. (Drexel's Windows-based computers already have Software Center, an equivalent product.) Self Service for macOS supports Drexel's Data Security Initiative because it allows the University to quickly repair encryption problems and ensure that sensitive information stays protected.

You may set up Self Service for macOS yourself before the deadline (see or by scheduling an in-person office visit during normal business hours. Once installed, Self Service keeps itself up to date. Macs without Self Service for macOS will be denied some IT services after 2016.

For more information, including how to enroll, see the Mac Self Service page. If you need assistance, email

Large Cloud File Storage Space Now Available

Drexel will provide each faculty and professional staff member with 5 TB (5,000 GB) of cloud storage. Following rigorous technical, security, and privacy reviews, Drexel selected OneDrive for Business as the first University-approved solution for cloud file storage and sharing. The service is currently in open pilot, with full roll-out planned for January 2017.

A new OneDrive for Business Terms of Service defines how you may and may not use the service. If the Terms are unacceptable, you may not use OneDrive for Business. No other cloud-based file storage solution is approved for storage of University data.

The business-focused OneDrive adds information security services to the consumer-focused OneDrive. Because of this added protection, OneDrive for Business is approved for storage of files containing most types of sensitive data. OneDrive lets you share files with colleagues at Drexel or elsewhere without having to get an "@drexel" account for your colleagues. The Terms of Service define the limits on storing or sharing files when sensitive data is involved.

Until the full roll-out, individual faculty and professional staff members may join the open pilot. See these instructions for setting up your macOS- or Windows-based computer. Microsoft also publishes OneDrive apps for Android, iOS, and Windows mobile devices, giving you access to your information from almost anywhere.

Email Storage Space to Be Greatly Expanded

Drexel is also expanding email storage limits by 15 to 500 times! As part of a move to the cloud that will provide better disaster recovery capabilities, student, faculty, and professional staff mailbox size limits will all be expanded to 50 GB. Email addresses will remain the same.

In preparation for the migration, any faculty and professional staff members whose mailbox is located on the server used primarily by students will have their mailbox moved to a server at Drexel before it is moved to the cloud. Drexel IT will contact affected users in advance to minimize any discontinuity in service.

Messages in student mailboxes will not be moved. However, the old Web interface will remain running through March 2017 so that users can read, forward, or delete messages in their old mailboxes.

This cloud migration process will take place from November through January and is nearly seamless. When a faculty or professional staff member’s mailbox is moved, Outlook might notify him or her to restart the app. Outlook Web Access will also look a bit different.

24/7 Blackboard Support

For the last 3+ years, a third-party vendor has provided off-hours support for Blackboard, while IT handled business hours support. In 2017, Blackboard Student Services (BbSS) will begin providing 24/7 service instead. The most significant change is that all calls will go to BbSS, even during business hours. They will handle all level-1 and many level-2 issues with Learn as well as with ancillary technologies, while some issues of a more complex nature will be escalated back to the ITG for assistance. Students, faculty, and professional staff can utilize this support service. The phone number, at all times, remains 215.895.1224. BbSS provides a ticketing system for tracking and follow-up as well as a live chat feature, and will be able to escalate calls and cases to IT as necessary.

For other, non-Learn-related issues, BbSS can:

  • Direct callers to self-help areas
  • Provide advice through detailed scripts that we developed jointly
  • Transfer callers to the appropriate Help Desk area within Drexel

Since July 1, 2016, IT has been working to get BbSS up to speed. We have had ongoing dialogue on behalf of you, colleagues, and students. We have made great progress and continue to prepare for the approaching cutover.

Introducing Collaborate Ultra

On December 22nd, Blackboard Collaborate will be updated to its newest version called Collaborate Ultra. Collaborate Ultra introduces a new interface and runs entirely within your browser, with no requirement for either a launcher application or Java install.

For instructors and users who are going to present material, it is recommended to use Google Chrome, as it is currently the only browser which fully supports all of the features of Collaborate Ultra. Students and other users who are just viewing a presentation can use any other modern browser. Students can also use the BbStudent mobile app to participate (but not moderate) in Collaborate Ultra sessions.

Important: Instructors, if you have recordings from the current version of Collaborate that you wish to save for the future, you will need to convert them to MP4s and then download the archive file. If you need to make this archive available to students in the future, you can upload the MP4 to Drexel Streams/Kaltura. Recordings from the current version of Collaborate will not be available after the update on December 22nd.

Visit the ITG blog to see a video demonstration.

Office 365

Office 365 is a new way to get Microsoft's Office suite. It contains Outlook, Word, Excel, and PowerPoint apps for your computer, adds mobile versions for phones and tablets, and online versions accessible from web browsers. Office 365 apps are integrated with other Microsoft cloud services, such as SharePoint and OneDrive, and can be accessed directly in those services.

Important!! If another version of Office is installed on your computer, installing Office 365 will uninstall the old version before installing the new one.

Faculty and Professional Staff: If you are looking to upgrade the version of Microsoft Office on your Drexel-owned computer, please consult your IT Support Team for assistance.

Students: Visit to sign in with your full account name (eg., If you had signed up for Office 365 before October 2016, you may have set up a Microsoft account using a password that's different from your Drexel password; Microsoft now uses your Drexel password so be sure to use it from now on.

For more information, visit If you have any questions or concerns, please email or contact the IT Help Desk at 215.895.2020 (option 2).

Korman Center Addition Project Continues

As the Korman Center Addition Project continues, work has shifted from the newly-finished back door to the major work on the front door of the building. During these renovations, the front door, as well as portions of the Quad, will be publically inaccessible, and access to the Korman Center will be directed through the back door. Access to the basement and second floor will be via the emergency stairs adjacent to the back door (follow the signs) until further notice.

Need Technology Help? Visit the Tech Lounge on the Square Powered by IT

In case you are looking for us in the Korman Center, the IT Help Desk recently moved to 3208 Chestnut Street (behind Shake Shack in the Creese Student Center) and is now the Tech Lounge on the Square.

This new space is bright, welcoming and great for students to meet up, gather, and collaborate. Students can bring their own devices or use one of the PCs or Macs we have available--all in this central location. Get assistance from the same Help Desk folks you have known in the Korman Center for many years.

We have the Media:Scape collaboration table set up also, where you can connect up to six laptops at one time and work on group projects using its two flat panel displays.

To view our hours and a map of our new location, see Drexel IT's Facilities page.

We look forward to seeing you there!

Private Address Space Use for Lab Managers and System Administrators

Drexel IT Networking is reserving the following private RFC1918 address space for long-term use on client wired and wireless networks used on the Drexel campus.

Network First - Last Host - - - -

These addresses are fully routed on-campus and Port Address Translation (PAT) is used to map these addresses to a dynamic pool of public Drexel IP addresses at the campus border such that devices with these addresses appear as part of the well-known Drexel address blocks or when seen across the Internet.

If you manage IP based permissions for network services on campus, for which you wish to allow or deny service based on the client being considered part of the Drexel campus network, you should treat the addresses above just as you treat the well-known Drexel address blocks and

A small number of devices on wired networks in campus buildings began using this address in Fall 2015. Beginning in April 2016, phones and mobile devices on the Dragonfly3 wireless network began utilizing this address space. After December 11th, all devices connecting to Dragonfly3 will begin use of private address space.

Use of private network address space on campus is necessary to manage the explosive growth of devices connecting to wired and wireless campus networks.

Network Time Service (NTP) for Lab Managers and System Administrators

This message applies to the small community of lab managers and system administrators who have network devices configured to rely on Network Time Service (NTP).

If you use the campus NTP service you should update your device configuration to use the following new time servers:

Support for the old NTP service will be phased out beginning on January 9, 2017. You may begin using the new service immediately; however, support for the old service will be reduced to best effort beginning January 9, 2017 and will be phased out entirely by June 30, 2017.

Note that NTP service is only provided for devices connected to the Drexel campus network.

Instructional Technology Blog: Review

Below are some of the more recent posts that have been added to the Instructional Technology Blog. Be sure to check the blog regularly for new content.

  • Upload Videos to Drexel Streams the Easy Way
    Normally, when you want to upload one or more videos to Drexel Streams, you'd go to DrexelOne, click Campus + Community, then go to Drexel Streams and finally click Add New. If you have TechSmith Relay, there is an easier way! Read the Full Post Here
  • Why You Should Frequently Check Your Drexel Email
    As a student, you might not be checking your Drexel email very often. This article provides some reasons why it is important to stay up to date with your official Drexel email. Read the Full Post Here
  • Need Test Questions for Your Quizzes and Exams?
    If you are using a text book to teach your course, you may have access to sets of questions and answers to use in your course quizzes and exams. The easiest way to find out if you are eligible for this access is to go to the website and do a text book search. Read the Full Post Here

Sign Up for ITG Workshops

The Instructional Technology Group conducts training sessions on Learn, Camtasia, Kaltura, Web basics, Mac OS X, SharePoint, and more. In addition, several brown bag lunches and workshops on technology products of interest are held each month. These training sessions are open to members of Drexel’s community as well as the general public.

To reserve a spot at any of these workshops, email us at with your name, institution (if other than Drexel), contact information, and the name of the workshop(s) you would like to attend.

Visit our Web site for our complete training schedule and workshop descriptions. If you need a separate workshop for your department or faculty group on a specific topic, you can email the Instructional Technology Group to coordinate a session.

NOTE: Be sure to check the Workshops & Training site for information regarding training locations. Due to Korman renovations: (1) ITG-led training sessions may utilize a virtual delivery mode (in Collaborate or Zoom), (2) the ITG may produce, publicize and share more self-serve video tutorials and the like, and (3) ITG professionals will offer to conduct customized trainings to any academic units and administrative departments requesting it – in their own facilities, for software and applications that the ITG supports.