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Email Support/Account Verification or Upgrade Scams

These messages often appear to come from a "Webmail Team" or " Customer Support" or "Technical Support" or even "Drexel University" (or something similar). They ask (and sometimes threaten) you to provide your email username and password or ask you to log in after clicking a provided link in order to confirm, cancel, or upgrade your account. These messages are SCAMS.

No legitimate organization (colleges, banks, online marketplaces etc.) will EVER ask you to provide your account information. No matter what the messages say, never give out that information to anyone! The only time you might ever have to provide secure information is during a session that YOU initiated with the organization.

Here's an example of a "confirm your email" scam:

Tech Support Spam Message Example

Here's an example of the "upgrade your account" scam:

Email Upgrade Scam Message

And here's an example of a recent "maintenance" scam:

'Maintenance' Scam Email

Here's an example of an "account verification" scam. Note that it appears to be coming from an Amazon address (spoofed), and when you hover over the link (blotted out in this example), the link and the link text match--a clever scam, indeed, but don't be fooled. The link almost certainly redirects you, or allows malicious intervention. If you are really worried about your account, go directly to the organization's home page and contact their tech support over the phone.

Amazon Verification Scam

Here's an example of a scam posing as Drexel with an attachment you should NOT open (not that you should be opening any strange attachments anyway):

Webmail Team Scam

Another scam email trying to get you to open an "encrypted" attachment regarding credit card accounts. Notice that these scammers are using AMEX's logos and some of their standard text and HTML, but this is a scam, one that doesn't even tell you what the attachment contains. DELETE this one:


Here's an example of a "mail quota" scam that attempts to make users click on a suspicious, non-affiliated link to "restore their account." Hint: Don't click the link. DELETE the message. (Click image below to enlarge).

Mail Quota Scam Email

Oh, fancy. Here's yet another "verify your account" scam email. The link it provides goes nowhere good. And notice yet again the terrible grammar. Yeah, delete it:


Another account verification scam posing as Webmail:

Webmail 'Account Upgrade' Scam

Yet another verification scam. Notice that the link has nothing to do with Outlook, Microsoft, Drexel, or anything remotely related. Delete it:


This one, which has stolen Netflix's template, attempts to steal your payment information by threatening membership expiration if you don't click their junk link. A trickier scam, but scam nonetheless. Never handle payment details over email, and never clink any email link that requests sign in: