Computer Repairs

Drexel-Owned Computers and Devices

Faculty and professional staff who need Drexel-owned computer hardware diagnosed and repaired should contact your IT department or the Drexel IT Help Desk. Our IT professionals will assess the computer or device and choose the appropriate method for service, which will depend on the warranty status, type of device, required repairs, and user needs. Some possible service scenarios:

Warranty repairs for "user-replaceable" parts, such as hard drives or memory, may be shipped from the vendor to our IT professional with instructions.
A Vendor technician may be sent on-site for repairs.
More extensive warranty repairs, such as the replacement of a motherboard, might go through a vendor or third-party service center.

Personal Computers and Devices

Drexel IT does NOT service personal computers and devices! Faculty, professional staff, and students who require hardware repairs for a personally-owned Windows PC should contact the vendor (such as Dell or Lenovo), or visit an Apple Store for Mac and iOS devices, if the device is covered by a warranty.

If your personally-owned device is out-of-warranty, consider a third-party repair service near campus.