Service Hours

Tech Lounge on the Square

At Chestnut Square

  • Mon - Fri: 8 a.m. - 5 p.m.
  • Sat - Sun: 10 a.m. - 5 p.m.

During term breaks, hours are Mon – Fri: 8 a.m. – 5 p.m. Closed University Holidays.

  215.895.2020

  helpdesk@drexel.edu

  Help Articles or Submit Requests

  Directions

New College Building, Rm 4138

  • Mon - Fri: 8 a.m. - 5 p.m.

  215.895.2020

  helpdesk@drexel.edu

College of Medicine

For CoM IT Support

  215.895.2020

  helpdesk@drexel.edu

  it.drexelmed.edu/

Service Status

We currently have a service issue or planned outage in progress.

Campus Network Access to and from the Internet - May 4, 2025 - 5:50 AM - Information about Internet Access for the Campus Network at all locations from Sunday, May 4, 2025 at 5:50 AM until Sunday, May 4, 2025 at 9:00 AM: During the announced schedule, there may be several brief service interruptions impacting access to and from the Internet for the campus network. During this maintenance period repairs will be made to restore redundancy to the campus network after a failure was identified early Saturday morning.

News

World Password Day: The Reality of Data Breaches - Are Your Passwords Safe?

Read the article by Kabir Manocha to learn more about how you can protect yourself and your loved ones from the relentless cycle of data breaches.

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Tech Alert: Changes to macOS update notifications

Starting March 5, 2025, Drexel-managed Macs will receive notifications from Self Service when macOS updates are required.

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Tech Talk Thursdays

Faculty, students, and researchers are invited to join Drexel IT weekly on Thursdays at 1:00 PM throughout the winter term. We'll cover instructional computing used for teaching courses and supporting student projects, as well as research computing and URCF services.

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Tech Alert: macOS Sequoia upgrade now available for Drexel-owned Macs

Starting today, macOS Sequoia is available in Self Service for Drexel-owned Macs.

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Research reveals companies fall short when it comes to addressing phishing.

Research reveals companies fall short when it comes to addressing phishing.

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Tech Alert: Vonage Sign-In Instructions

A reminder as of October, 28, 2024: Vonage Desktop and Mobile applications require authentication using your Drexel credentials, just as Outlook, OneDrive, and other Microsoft 365 apps require it. Click here to read more regarding Vonage sign-in instructions.

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Getting Started

Activate Drexel Accounts

Activate/Manage your Drexel computer accounts and passwords.

Setup MFA

Set up Multi-Factor Authentication to access accounts. Check Compatibility here.

Sign Into DrexelOne

Register for courses, check grades, get transcripts.

Sign Into Office 365

Sign in to access your Drexel Email and other Apps.

Access Courses Online

Access the online component of your courses through Drexel Learn.

Get Software

See our Software List for software you might need.

Self-Service Password Resets

Reset your Drexel Main Account password without calling the Help Desk.

Help Me!

Stumped? Having a computer or password issue? Get help from Drexel IT.

Upcoming Workshops

  • Microsoft OneNote

    5/14/2025 1:30:00 PM
    Webcast

  • Task Management in Office 365

    5/15/2025 2:00:00 PM
    Webcast

  • Microsoft Teams

    5/20/2025 1:00:00 PM
    Webcast

  • Intro to Automation in Office 365 (Microsoft Flow)

    5/22/2025 9:00:00 AM
    Webcast

View the full list of Workshops

Phishing Scam?

Read reports of recent suspicious email.

Learn More