Service Hours

Tech Lounge on the Square

At Chestnut Square

  • Mon - Fri: 8 a.m. - 5 p.m.
  • Sat - Sun: 10 a.m. - 5 p.m.

During term breaks, hours are Mon – Fri: 8 a.m. – 5 p.m. Closed University Holidays.

  215.895.2020

  helpdesk@drexel.edu

  Help Articles or Submit Requests

  Directions

New College Building, Rm 4138

  • Mon - Fri: 8 a.m. - 5 p.m.

  215.895.2020

  helpdesk@drexel.edu

College of Medicine

For CoM IT Support

  215.895.2020

  helpdesk@drexel.edu

  it.drexelmed.edu/

Service Status

We currently have a service issue or planned outage in progress.

Informational: Campus Nortel/Avaya Voicemail Maintenance - June 15, 2025 - 6:00 AM - Information about Voice Mail at all locations from Sunday, June 15, 2025 at 6:00 AM until Sunday, June 15, 2025 at 11:59 AM: This maintenance affects the campus legacy voicemail system associated with Nortel/Avaya phones on the campus PBX. Vonage voicemail is not impacted. ____ During this time mailbox owners will not be able to call-in to retrieve messages or record greetings. ____ All other aspects of the voicemail and voice menu system will function normally. ____ The ability for incoming callers to leave new voicemail message will not be impacted. Normal message retrieval methods will be restored after the maintenance. Those subscribed to the voicemail-to-email service will also receive email messages after the maintenance is completed.

News

Tech Alert: Single sign-on and licensing changes for Autodesk software starting July 1

Starting Monday, July 1, 2025, Drexel students and educators can access Autodesk software and services using Drexel Connect.

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Dr. Pablo's interview with Softtek on How AI is Reshaping Higher Ed

Dr. Pablo speaks with Softtek about on How AI is Reshaping Higher Ed.

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World Password Day: The Reality of Data Breaches - Are Your Passwords Safe?

Read the article by Kabir Manocha to learn more about how you can protect yourself and your loved ones from the relentless cycle of data breaches.

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Tech Alert: Changes to macOS update notifications

Starting March 5, 2025, Drexel-managed Macs will receive notifications from Self Service when macOS updates are required.

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TECHNOLOGY UPDATE - INFORMATION SECURITY ISSUE

A new issue of the Technology Update has been posted to the archive here! In this issue, Drexel IT provides information on data privacy.

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Tech Talk Thursdays

Faculty, students, and researchers are invited to join Drexel IT weekly on Thursdays at 1:00 PM throughout the winter term. We'll cover instructional computing used for teaching courses and supporting student projects, as well as research computing and URCF services.

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Getting Started

Activate Drexel Accounts

Activate/Manage your Drexel computer accounts and passwords.

Setup MFA

Set up Multi-Factor Authentication to access accounts. Check Compatibility here.

Sign Into DrexelOne

Register for courses, check grades, get transcripts.

Sign Into Office 365

Sign in to access your Drexel Email and other Apps.

Access Courses Online

Access the online component of your courses through Drexel Learn.

Get Software

See our Software List for software you might need.

Self-Service Password Resets

Reset your Drexel Main Account password without calling the Help Desk.

Help Me!

Stumped? Having a computer or password issue? Get help from Drexel IT.

Upcoming Workshops

  • Digital Lecture Recording 101

    6/16/2025 10:00:00 AM
    Webcast

  • Learn Original Basics

    6/16/2025 2:00:00 PM
    Webcast

  • Learn Ultra Basics

    6/17/2025 10:00:00 AM
    Webcast

  • Learn Original Basics

    6/17/2025 1:00:00 PM
    Webcast

View the full list of Workshops

Phishing Scam?

Read reports of recent suspicious email.

Learn More