Faculty Computing Help
Faculty, staff and students enrolled in, or taking classes within Drexel’s Department of Mathematics are entitled to an account on the Math server (pi.math.drexel.edu). Usage of all computer resources must be in compliance with Drexel's Acceptable Use Policy.
Individuals in the department use Linux (Ubuntu), OS X, and Windows 7. The majority of support resources go to Linux and Windows systems.
You can set up your email using Drexel's server, or through the math department's server. In the latter case, you will have an email address in the form "firstname.lastname@example.org".
You may check your email using a supported email client (see above links) or by using a web browser such as Internet Explorer or Mozilla Firefox.
Visit DUIT for more information on setting up voicemail.
Subscribe or post messages on the various departmental listservs.
Personal Web Pages
Each math account is provided with personal web space on the server. Files that are available for viewing on the web must to be placed in your public_html directory (if this folder does not exist, create a new folder and name it public_html). There must also be an index.html file in that folder. Thus, /home/gmcfoo/public_html/index.html is found on the web at http://www.math.drexel.edu/~gmcfoo
Make sure that both your home and your public_html directory have search permissions enabled and the index.html file is readable by everyone.
No scripting is supported at this time. We hope to be able to offer both cgi and php script support in the near future.
All users can connect remotely to the math server (pi.math.drexel.edu) using SSH and logging into the system with your Math username and password. Windows users have a choice between SSH, Cygwin, and/or RealVNC
Home directories on math department server are fully backed up every day and held for 10 days. Everything is backed up once a term and held for one year. Please submit a work request if you need to have a file restored. Make sure you include the full path of the file or directory and the date from which you want it restored.
Need Computer Help?
If you have a computing problem, we have a formalized process for getting it resolved. The main tool is the Help Request System https://help.math.drexel.edu. This is a web-based system that tracks questions, answers, and problems that come up. The Help Request System reminds technical staff on a daily basis to make sure your question gets answered, and keeps you informed of any changes or updates. Using this system helps capture answers to simple and complex questions for later use.
Please search the Help Request System to see if someone else is having a problem similar to yours. Then you can add your comments and information to theirs, which should help shorten the resolution process. This includes Linux and Windows requests, and hardware problems, such as a department printer having run out of toner. DON'T BE SHY ABOUT POSTING REQUESTS. Also, an issue that you might think is special to you may be a problem for many people, and could be more serious than you suspect. The list of things that shouldn't go on the Help Request System is few.
For simple questions that do not require filling out a full help request, you may directly email email@example.com. Manager is a mail alias for the entire math department's technical staff.
In an emergency/time critical situation, please contact the department head, Shari Moskow directly by phone. She will in turn contact a manager.
Departmental computing is partially administered by the Computer Science system administrators (with whom the math department has a contract for services), and partially by Gene Phan, our local system administrator who primarily handles Windows issues.
Useful University Websites