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Human Resources Survey

Survey Process

The Human Resources survey was available online throughout February 2015 and consisted of Likert scale questions regarding HR’s communication, customer service, change/adaptability, and policies/procedures, as well as questions specific to each HR department. The survey also included open ended questions for faculty and professional staff to provide feedback on areas for improvement. Responses were completely anonymous. The survey took approximately 15 minutes to complete.

PMOE compiled the results and established an action planning committee consisting of four university administrators, two faculty, two/three representatives from Human Resources. The committee is tasked with developing action plans to address the survey findings and initiate and manage the implementation of the action plans. All faculty and professional staff will have access to the survey SharePoint site, which will house a summary of the survey results, action plans and progress.

Survey Communications

Survey announcement emails

  • January 27, 2015: Upcoming HR Survey email sent to all faculty and professional staff that explained purpose of survey, who will be participating, and what the results will enable
  • February 2, 2015: HR Survey email sent to all faculty and professional staff that launched the survey, including link to the survey, purpose of survey, confidentiality of survey, and what the results will enable

Reminder announcements

  • February 12, 2015: Reminder email to Executive Council asking each member to encourage teams to complete survey and reassure employees of the anonymity of process
  • February 16, 2015: Reminder email to faculty and professional staff encouraging to complete survey if already hadn’t
  • February 26, 2015: Reminder blurb in DrexelNow reminding faculty and professional staff that there were only 2 days left to complete; faculty and professional staff encouraged to complete survey if already haven’t


Total: 32% (1,556 responses of 4,881 sent survey)

Type of Employee

Length of Service

Last interaction with HR


Full Survey Results [PDF]

Letter grade determined by the mean response to the survey sub-questions

HR Competencies

  • Communication: C+
  • Customer Service: C+
  • Change & Adaptability: C
  • Policies & Procedures: C+

HR Departments

  • Benefits: B-
  • Compensation: C+
  • Employee Engagement/Programs and Events: B-
  • Employee Relations: C+
  • Human Resources Information Systems (HRIS): C+
  • Learning and Development: B-
  • Talent Acquisition: C+

Common Themes in Open-Ended Questions

Customer Service

  • More availability/timely response via phone, email, voicemail
  • Cross train all HR employees
  • Improve HR contact list: include subject matter for each contact, clarify titles

Streamline processes, paperwork, and requests

  • Make processes/paperwork electronic and/or automate
  • Improve performance management process/tool
  • Improve recruiting/hiring/onboarding process

Improve HR competencies

  • Communication
  • Transparency
  • Confidentiality
  • Consistency

Improve Compensation offerings/tools

  • Offer larger merit pool
  • Provide more explanation on salary structure: how it is designed, how to move up
  • Provide database of job descriptions for all positions

Increase Engagement with University

  • Regularly meet with employees for input and/or review upcoming changes
  • Provide career counseling: clear career development and growth opportunities, job path

Next Steps

The Action Planning committee is currently developing action plans for improvement based on the survey findings. Once plans are approved by the Executive Vice President of Finance and the Vice President of Human Resources, the action plans and progress will be published on the HR Survey SharePoint site. Faculty and professional staff are welcome to access the action plans and progress and provide additional feedback regarding action plans, progress, and areas that haven't been addressed by the action plans.

Once the action plans have been implemented, the committee will determine when to administer a follow-up survey to determine if the new practices have increased HR effectiveness and customer service. The follow-up survey results will be compared to the original survey results and shared with all faculty and professional staff.

Access this survey if you would like to submit further feedback regarding action plans, progress, and areas that haven’t been addressed.

Action Planning Committee

Faculty Representatives

  • Barbara Hornum, Associate Professor, Culture and Communication – College of Arts & Sciences
  • Marlin Killen, Associate Teaching Professor, Psychology – College of Arts & Sciences

Administrative Representatives

  • Dave DiMuzio, Director, Finance & Admin I – Enrollment Management and Student Success
  • Shelley Kimmel Dutka, Director, Administration & Finance II – School of Education
  • Jim Heinz, Director, Administration & Finance – College of Nursing & Health Professions
  • Valerie McDaniel-Packlaian, Department Administrator IV – College of Medicine

Human Resources Representatives

  • Chris Brutsche, Benefits Director
  • Mario Crisfulla, Associate Director, Talent Acquisition
  • Shirley Grass, Associate Director, Learning & Organizational Development