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Drexel Supports Employee Mental (& Financial) Health Through Health Advocate

Chronic stress, difficult emotions, financial concerns, workplace conflicts and marital strife can touch all our lives, either directly or indirectly. To help create a stronger and more resilient workforce, Drexel University partners with Health Advocate to offer a robust Employee Assistance Program (EAP) that helps employees who are struggling with these issues or who feel stuck or lost in general.

All the EAP staff are licensed professionals who provide mental health assessments, in-the-moment support and appropriate ongoing resources for issues surrounding chronic stress, work-life balance, grief, life transitions, or other mental health concerns.

If you’re struggling with chronic stress or feeling weighed down by workplace conflicts or trouble at home, consider calling Health Advocate’s Employee Assistance Program.  

What Should I Know Before I Call Health Advocate?

Find a quiet place where you feel safe to talk freely about what you’re wanting help with. Expect to be on the phone for at least 20 minutes, but know that sessions may last up to an hour.

What If I’m Struggling with a Medical Claims or Billing Issue?

If you get a bill from your health insurance provider that is stressing you out or that you don’t understand, Health Advocate can help put your mind at ease by confirming that the bill is correct or by getting it corrected on your behalf if something isn’t right.

Let Health Advocate help you navigate your health insurance. If you’re unsure about how much something might cost, they can help you obtain a cost estimate from different providers so that you can make sure you are making the best use of your benefits for your health and your finances.

What About My Privacy?

All services offered by Health Advocate are completely confidential and HIPAA-complaint. Health Advocate will not report to Drexel which employees or their family members utilized their services. Your privacy is protected and honored.

Who Is Eligible for These Benefits?

These services offered by Health Advocate are available to all benefits-eligible Drexel University faculty and professional staff. In addition, spouses, parents, children and parents-in-law of Drexel University faculty and professional staff are eligible to use this service; they simply need to state the name of their family member who works at Drexel.

How Do I Access These Benefits?

Call 1.866.799.2728 and press 2 to connect to a licensed professional counselor in the Employee Assistance Program. EAP sessions are available by phone 24 hours a day, but the best times to call are 8 a.m. to 11 p.m. Eastern Standard Time. Three sessions are available in-person per life event (divorce, stress, career change, etc.), and unlimited sessions are available if you choose to access this benefit by phone.

Need help with a medical billing or claims issue? Simply call 1.866.799.2728 or create a login at and get started submitting your medical billing question.