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Tech’s Shadow Workforce Sidelined, Leaving Social Media to the Machines

Bloomberg Businessweek

March 30, 2020

Hannah Bloch-Wehba, JD, an assistant professor in the Kline School of Law, was quoted in a March 30 Bloomberg article about companies like Facebook and YouTube relying on software versus contract workers to address content moderation and customer support while the COVID-19 pandemic disrupts the networks of workers that keep social-media services running smoothly. View Story