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Frequently Asked Questions

Learn more about COVID-19 and measures you can take to prevent the spread of coronavirus from Charles B. Cairns, MD, dean of Drexel University College of Medicine and senior vice president of Medical Affairs.

Planning a Safe Return

Does Drexel have a plan in place for the fall?

Drexel President John Fry, on June 10, announced Drexel’s plan for a safe return to campus for the Fall of 2020. Given the current state of the COVID-19 pandemic, Drexel University plans to reopen the campus in the fall using a hybrid approach. This approach will utilize a combination of in-person and online education, helping to limit the number of students, faculty, and professional staff on campus to ensure that social distancing measures can be implemented.

How is Drexel planning for a return to campus?

Drexel has worked over the course of the past several months to determine the safest and most efficient way to return our community to campus in the Fall of 2020. We are actively planning and making decisions in accordance with health officials, CDC guidelines, and in collaboration with experts in higher education to ensure that our plans are aligned with best practices.

A Fall 2020 COVID-19 Task Force, made up of an interdisciplinary team of professional staff and faculty from across the University, was convened in April to consider and plan for mutiple return scenarios.This group remains committed to developing and implementing return plans that protect the health and safety of the Drexel community while preserving a high level of teaching, research and service.

What if the situation changes?

The University has considered how we should operate throughout different phases of the pandemic, and we expect that the situation may well change during the fall quarter.

The scenarios take into account the fluidity of the virus and the direction provided by the state of Pennsylvania. They include:

  • Scenario 1, or “red phase”: Fall term continues to operate primarily remotely; campuses remain closed with essential personal only.
  • Scenario 2, or “yellow phase”: Fall term runs as a hybrid, with varying elements remote, in-person, and aided-by technology experiences.
  • Scenario 3, or “green phase”: Fall term begins and remains on-campus, in-person, and aided by technology experiences.

In each scenario or phase, we will follow the CDC guidelines and the recommendation of state and local public health officials.

Will Drexel be modifying the fall quarter?

The University will deliver a full 10-week term which will begin as planned on September 21 and end on December 14. To minimize the potential for virus spread, students who are on campus will be asked to depart by Thanksgiving. Following the Thanksgiving break, students will complete their final week of the quarter and finals remotely rather than traveling back and forth for Thanksgiving and increasing the potential for viral transmission.

Health & Safety

Are any changes being made to ensure safe transportation to and from campus?

We are working on plans to expand the Drexel shuttle schedule to minimize crowding, and we will increase disinfection and cleaning of the vehicles themselves. Drexel will be coordinating with SEPTA/NJT/PATCO/AMTRAK to ensure that students who use those services have access to safe public transportation options to travel to and from campus.

Employees whose presence is required to support on-site operations, and who normally commute by mass transit, have the option to park at the Drexel garage at 34th and Ludlow streets or in Lot F at 31st and Ludlow streets. Employees can contact Drexel Parking Services at parking@drexel.edu to request passes to these garages.

What behavioral health support is Drexel providing?

Counseling Center therapists are able to conduct teletherapy using a HIPPA-compliant, confidential Zoom platform to preserve students’ privacy. They will also be able to provide students within Pennsylvania and students residing across state lines with on-going support as licensing restrictions permit.

Students who would like to schedule an appointment with a therapist can email counsel@drexel.edu or call 215.895.1415. An after-hours emergency line can be reached at 215.416.3337. Counseling Center staff also will be offering virtual workshops and other self-help modules, downloadable at the Center’s website.

Earlier this year, we launched 7Cups, a digital peer counseling resource for students who prefer to reach out anonymously for peer support. Finally, for students in recovery or seeking support around substance-use issues, the Haven continues to host virtual meetings every day at 8 p.m. EST at Haven Recovery Meeting or by phone at 872.240.3412 (661-666-741 access code).

What can I do to stay safe once we return?

The best way to prevent infection once on campus is to practice the following steps to avoid being exposed to this virus:

  • Wear a face covering – everyone must wear cloth face masks while they are in campus buildings, and in public spaces where distancing is not possible.
  • Wash your hands frequently – use soap and water for at least 20 seconds. Alcohol-based hand sanitizer is also being made more available on campus.
  • Watch your distance when you are around other people – social distancing reminders will be placed throughout campus to remind everyone to keep a safe distance.
  • Watch your health – use the Drexel Health Tracker app (Apple and Android) to monitor your symptoms and contact Student Health Services if you feel sick.

What is being done to protect the health and safety of the Drexel community?

New health and safety protocols are being established across campus, including, but not limited to:

  • Wearing face masks in all campus buildings and when close contact is likely.
  • Health and safety trainings for students, faculty and professional staff.
  • Implementation of social distancing in all common spaces.
  • Facilitating access to testing for COVID-19, through use of the Drexel Health Tracker app (Apple and Android) that we’re rolling out to share information and keep us connected with students, faculty and professional staff.
  • Making sure that we identify and trace contacts to infected persons to keep people safe and healthy as well as prevent spreading of the virus.
  • Making sure that campus facilities are cleaned based on CDC and current health department guidelines.

What is being done to encourage social distancing?

Drexel is taking measures to support and promote social distancing across campus. Our hybrid plan will permit fewer students to live on campus. Occupancy in residence halls will be modified so that dormitories and rooms are less crowded. In-person classes will be smaller, and instructional spaces will be configured to promote social distancing and encourage space between students. Our plans are evolving but are based on our capacity and CDC guidelines.

What is the policy on wearing masks on campus?

All students, faculty and professional staff are required to wear cloth face masks while they are in campus buildings. Masks should also be worn outside buildings where distancing is not possible. This policy is the CDC recommendation when there are unrecognized cases in the community. Additional information from the CDC can be found here.

What should I do if I notice symptoms?

If a student has developed fever with cough or shortness of breath or has had contact with someone who is suspected to have coronavirus, the student is advised to call the Drexel Student Health Center right away at 215.220.4700.

Faculty and professional staff are advised to seek medical care by calling their primary care doctor and asking to be evaluated for the COVID-19 infection. Immediately after calling your provider, please contact covid19health@drexel.edu and provide your name and a phone number to be contacted by a Drexel representative. It is imperative that the University is aware of any exposure risk to the members of the Drexel community.

What should I do if I think I have COVID-19?

All students with symptoms of the virus, or who may have had contact with someone with the virus are asked to contact the Student Health Center. Students can use the COVID-19 email address, the phone line, or the Drexel Health Tracker app to notify the Center. A staff-member will make contact to facilitate testing, if that is needed, and assist the student with isolation. Student Health will also investigate to try to identify where the student may have been exposed to the infection and work to identify additional contacts so they do not spread the virus.

We are currently developing plans for the safe isolation and monitoring of students with COVID-19 who live on campus during the time they are contagious. And we are also working on plans for the safe housing for their contacts, who will be quarantined and monitored by the medical staff at our Student Health Center.

Faculty and professional staff are advised to seek medical care by calling their primary care doctor and asking to be evaluated for the COVID-19 infection. Immediately after calling your provider, please contact covid19health@drexel.edu and provide your name and a phone number to be contacted by a Drexel representative. It is imperative that the University is aware of any exposure risk to the members of the Drexel community.

What will happen if there are confirmed cases on campus?

Drexel has established specific locations on campus that are reserved to quarantine individuals if necessary. Should there be confirmed cases on campus, quarantine measures will be put into effect for affected individuals.

Will personal protective equipment (PPE) be provided?

Everyone is encouraged to have their own cloth masks. Should you not have access to masks, the University will have them available in various campus buildings. Disinfecting wipes and hand sanitizer will be available for Drexel students, faculty, and professional staff throughout campus. We will also provide the appropriate training in proper use of PPE to students, faculty and staff. This training will be required of all Residential Life staff working in campus housing facilities.

Will sanitation efforts be increased?

Drexel is increasing cleaning and sanitization in all campus buildings with increased attention to ‘high touch’ areas (e.g., bathrooms, door handles, light switches, computer lab keyboards/mice, elevator buttons, water fountains, etc.) as well as disinfecting large common areas with foggers, as recommended by the CDC. The University is also increasing access to alcohol-based hand sanitizers across campus.

Drexel Environmental Services has been going into all classrooms and non-lab areas and wiping down light switches, door hardware, surfaces and the like with an approved disinfectant.

The Office of Real Estate and Facilities is also working with landlords in the University’s leased locations to ensure similar steps have been taken there as well.

Will there be testing available on campus?

Drexel is building capacity for testing for our students, faculty and professional staff so that testing is both available and convenient for those who need it. Our Office of Student Health is working with partners across the University to expand COVID-19 testing services. We’ll provide more information about these plans in the coming weeks.

Will the University notify the community if there are positive cases on campus?

We will work to make sure that anyone exposed to a case of COVID-19 on the Drexel campus is aware of that exposure and can take protective actions. Public health policies and University guidelines require that we protect the privacy of all confirmed cases, so public announcements will respect the privacy of any students, faculty and professional staff who may have the virus. The Student Health Center will contact individuals who may have been exposed so that they’re aware of that exposure, and they will monitor their health for up to two weeks, which is the incubation period of the virus.

General

What is the coronavirus?

The 2019 novel coronavirus (COVID-19) is a new virus that causes respiratory illness in people and can spread from person-to-person. This virus was first identified during an investigation into an outbreak in Wuhan, China and has been detected in almost 70 locations internationally, including in the United States.

What are the symptoms of the coronavirus?

Symptoms of the virus include fever, headache, cough, sore throat, shortness of breath or difficulty breathing, chills and or body aches.

How can I avoid being exposed to the virus?

There is currently no vaccine to prevent the COVID-2019 infection. The best way to prevent infection is to avoid being exposed to this virus. However, as a reminder, CDC always recommends everyday preventive actions to help prevent the spread of respiratory viruses, including:

  • Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Avoid close contact with people who are sick.
  • Stay home when you are sick.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces.
  • Practice social distancing and stay at home to help flatten the curve. Watch video on flattening the curve.

What should I do if I think I was exposed to the virus?

Aside from self-isolating, if a student has developed fever with cough or shortness of breath, or has had contact with someone who is suspected to have coronavirus, the student is advised to call the Drexel Student Health Center right away at 215.220.4700.

Faculty and professional staff are advised to seek medical care by calling their primary care doctor and asking to be evaluated for the COVID-19 infection. Immediately after calling your provider, please contact covid19health@drexel.edu and provide your name and a phone number to be contacted by a Drexel representative. It is imperative that the University is aware of any exposure risk to the members of the Drexel community.

What is Drexel doing to minimize the risk of contracting the coronavirus?

To mitigate the spread of COVID-19, Drexel's campus will remain closed and classes will be conducted remotely through the summer term. 

 

Events

Will on-campus events continue?

In accordance with stay-at-home directives issued by the governor to limit the spread of COVID-19, on-campus events have been cancelled, postponed indefinitely or are now being held remotely.

Can student groups continue to hold events?

Drexel's campus will remain closed through the summer term, as a result many events have been cancelled or transitioned to be held remotely. 

Student groups should contact Student Life at studentorgevents@drexel.edu or check the DragonLink homepage for additional information and updates.
 

 

Travel

Can faculty and students travel to other countries?

All domestic and international University travel is prohibited.

More information on CDC travel recommendations

Travel: Faculty and Staff

What do I do if I have planned business travel?

Effective immediately and until further notice, domestic and international University-related travel is prohibited.

I have planned personal travel to a CDC Level 1 risk designation. What should I do?

As of March 19, the U.S. State Department is advising against travel abroad and urging Americans abroad to return immediately or plan to remain where you are for an extended period of time. In accordance with CDC guidelines, you may be subject to a 14-day self-isolation upon your return. You are strongly encouraged to report any planned personal travel to your immediate supervisor and your HR Business Partner.

I have planned personal travel to domestic locations where there have been known outbreaks or have declared a state of emergency. What should I do?

You should continue to monitor the CDC risk designation for your planned travel location. You may be subject to a 14-day self-isolation upon your return. You are strongly encouraged to report any planned personal travel to CDC Level 3 risk designation to your immediate supervisor and your HR Business Partner.

I have travel planned to a country with a CDC Level 3 risk designation. What do I do?

As of March 19 the U.S. State Department is advising against travel abroad and urging Americans abroad to return immediately or plan to remain where you are for an extended period of time. Accordingly, personal travel to a CDC Level 3 risk designation is discouraged in order to mitigate risk of exposure. Should the CDC expand the list or change the risk level designation of the country to which you are traveling, you may be subject to self-isolation upon your return to work.

You are strongly encouraged to report any planned personal travel to CDC Level 3 Countries to your immediate supervisor and your HR Business Partner.

What if, due to coronavirus concerns, I need or want to change any personal or professional travel arrangements already booked through Drexel’s Business Travel portal?

You can contact World Travel Inc. directly at 855.809.8166 or drexeltravel@worldtravelinc.com, should you have any questions or concerns. Please also visit the Procurement Services website for more information about the logistics associated with travel bookings on behalf of Drexel.

Human Resources Information

What if I have had contact with an individual who has been diagnosed with COVID-19?

If you believe you have symptoms of COVID-19 (fever, cough or difficulty breathing) or have come into contact with someone diagnosed with COVID-19, please contact your primary care provider for guidance and testing. Immediately after calling your provider, please contact covid19health@drexel.edu and provide your name and a phone number to be contacted by a Drexel representative. It is imperative that the University is aware of any exposure risk to the members of the Drexel community.

How will I be paid if I am showing symptoms or am diagnosed with COVID-19 while working remotely?

If the professional staff member is able and approved to work remotely, they will not be required to use their leave time. Members of a collective bargaining unit should refer to their union contract.

If the professional staff member is unable to work remotely, they will be paid via their sick leave. If they do not have enough sick leave accrued, the professional staff member will be permitted to utilize future sick leave accruals to ensure that there is no disruption in pay. Members of a collective bargaining unit should refer to their union contract.

If the individual is experiencing symptoms and is unable to work as a result, they are required to use their sick leave. If needed, the professional staff member will be permitted to utilize future sick leave accruals to ensure that there is no disruption in pay. Members of a collective bargaining unit should refer to their union contract.

Absences that span more than three days may be covered under the Family Medical Leave Act (FMLA) or the Non-FMLA Medical Leave of Absence. Faculty and professional staff members are encouraged to contact our Leave of Absence Administrator, Lincoln Financial Group. You may file for a leave of absence by phone at 1.888.992.0549 or online by logging in to DrexelOne and selecting “Leave of Absence” in the Benefits Administration section under the “Employee” tab.

What if my family member is showing symptoms or is diagnosed with COVID-19?

Faculty and professional staff members who are off work to care for a family member should use available sick time during their absence. Qualifying family members are outlined in the Sick Leave Policy.

Absences that span more than three days may be covered under the Family Medical Leave Act (FMLA) or the Non-FMLA Medical Leave of Absence. Faculty and professional staff members are encouraged to contact our Leave of Absence Administrator, Lincoln Financial Group. You may file for a leave of absence by phone at 1.888.992.0549 or online by logging in to DrexelOne and selecting “Leave of Absence” in the Benefits Administration section under the “Employee” tab.

Can I ask my faculty/professional staff member if they have COVID-19?

You are permitted to ask faculty/professional staff members how they are feeling in general, but you are not permitted to ask about a specific illness.

Can I communicate with faculty/professional staff members if a co-worker has tested positive for COVID-19?

No. The Americans with Disabilities Act (ADA) restricts employers from sharing personal health information of an employee. Any faculty/professional staff members who have been exposed to or are experiencing symptoms of COVID-19 are required to email covid19health@drexel.edu and provide their name and a phone number to be contacted by a Drexel representative. A physician will review and evaluate the responses to covid19health@drexel.edu and communicate with the impacted department accordingly.

Am I able to access my building on campus?

Drexel has closed all campus facilities to the public until further notice, and effective March 23, only life-sustaining essential personnel are permitted on campus. To access campus buildings, those employees will need to present the letter they received designating them as life-sustaining essential personnel, as well as their DragonCard.

What alternatives to mass transit are available to employees who are required to work onsite?

Employees whose presence is required to support on-site operations, and who normally commute by mass transit, have the option to park at the Drexel garage at 34th and Ludlow streets or in Lot F at 31st and Ludlow streets. Please contact parking@drexel.edu to make arrangements.

Will I still be charged for parking while campus is closed?

While the Essential Personnel Policy is in place, all active parking payroll deductions will be suspended as of April 1, 2020. There is no need to return the parking placard to Parking Services at this time. The parking payroll deduction will resume again when the University resumes normal operations. Employees will not lose their assigned parking lot. More details will be provided at that time. If you have any questions, please contact Drexel Parking Services at parking@drexel.edu.

Can I change my pre-tax commuter election? If not, will I lose these funds if they are not used?

As long as you remain eligible to participate in the commuter program, your unused funds will not expire and can be used to purchase commuter products at a later date.

You may wish to cancel your monthly election while you are not commuting to campus. Changes to your monthly elections must be made by the first of the month, before the month in which the changes apply. Instructions for changing your commuter elections can be found on the Voluntary Benefits page of the HR website.

In addition, SEPTA is offering credits for certain unused and partially used March and April transportation passes. More information is available at septa.org/pass-refund-info.html.

What if my child’s daycare provider or school has closed as a result of COVID-19?

If the professional staff member is able and approved to work remotely, they will not be required to use their leave time. Members of a collective bargaining unit should refer to their union contract.

If the professional staff member is unable to work remotely, but there is work available, they will be paid via their vacation leave. Members of a collective bargaining unit should refer to their union contract.

My child’s day-care center is closed. Can I make changes to my Dependent Care Flexible Spending Account?

If your child’s day-care or after-school center is closed due to COVID-19, you are able to change your annual election since the change in day-care provider rates is considered a qualifying life event. Changes will be effective the first of the month following the date in which you make the change. For example, changes made on March 28 will be effective starting on April 1. If changes are made on the first of the month, the change will be effective that same date. You can change your Dependent Care annual election by calling 844.690.3992 or updating it online through the benefits portal via DrexelOne.

I am working remotely while the campus is closed to the public, and I do not live in Philadelphia. How does this impact the City Wage Tax that is deducted from my paycheck?

The wages of faculty and professional staff who are working remotely outside of the City of Philadelphia are not applicable to City Wage Tax during this period of remote work. Effective April 1, 2020, the Philadelphia Non-Resident Wage Tax will be turned off for the applicable employee population. For New Jersey residents who currently elect to waive the New Jersey State Tax, the NJ tax will be deducted during this time period. Once Drexel returns to normal operations, the Philadelphia Non-Resident Wage Tax and the New Jersey State Tax will be restored to their current status.

How are non-benefit eligible employees paid if they cannot work because they have traveled to a country with a CDC Level 3 risk designation, have otherwise been exposed to COVID-19, have related symptoms, or their job duties do not permit them to work from home?

Pursuant to the Promoting Healthy Families and Workplaces, Philadelphia Sick Leave Ordinance, these individuals may be eligible to receive up to 40 hours of sick leave. Any additional time off will be unpaid. Members of a collective bargaining unit should refer to their union contract.

Will the University pay for any expenses related to working remotely?

No. The University will not pay for electricity, internet or phone services, office supplies, etc. Should you need a laptop, please work with your supervisor and/or financial administrator to borrow one from IT that can be returned once we are back to normal operations. You may also work with your supervisor if you would like to temporarily take certain equipment from your office to your home to utilize during this time. Given the numerous options for sharing documents online, there should be little to no need for printing capabilities by remote staff. Please note that Comcast is offering special internet services during this crisis: internetessentials.com.

May I take Drexel equipment home to assist with telecommuting during this period?

You will need to seek approval from your manager in order to take Drexel equipment off campus. Please understand that you are responsible for returning the equipment upon your return to work.

What telecommuting resources are available to me?

Drexel IT has provided technology resource webpages on Web Conference Options and How to Connect To Drexel Resources and Services Remotely.

What if I’m in the middle of the hiring process?

If you have open positions with candidates who are in the final stages of the recruitment process, and the position is critical to your operation, you may proceed with the hiring process. However, please ensure that your new hire will have the necessary technology to start their position remotely. In addition, you will need to develop an effective onboarding plan that can be implemented remotely. If you have questions regarding an open position or the virtual onboarding process, please connect with your Drexel Human Resources Talent Acquisition Specialist/Consultant.

What is the process for faculty and professional staff scheduled to return from leave at this time?

For faculty/professional staff members who are currently on an approved leave of absence and scheduled to return to work in the near future:

  • If the faculty/professional staff member’s job accommodates working remotely, the expectation is that they return to work as scheduled/approved.
  • If the faculty/professional staff member’s role is critical to operations or necessitates their presence on campus to assist in delivering online education, they will be expected to return to campus to work.
  • If they do not have the necessary equipment to work remotely, faculty/professional staff members should work with their managers on obtaining their equipment. While DragonCards will be needed to access all University-owned buildings, the campus will remain accessible should a faculty/professional staff member need to return for any necessary equipment. The department is required to contact their HR Business Partner prior to the faculty/professional staff member returns to campus.
  • Faculty/professional staff members who work in leased buildings should contact their manager regarding access to their workspace.

My job does not accommodate remote work -- how will I be compensated, and what resources are available to me while I am not permitted on campus?

Benefit-eligible professional staff: Use sick time to record unworked hours. All hours worked must be submitted and approved in accordance with the applicable Payroll Schedules.

Non-benefit eligible faculty and professional staff (casual faculty, co-ops, temporary, per diem, causal and student employees): Will not be paid unless they are able to work remotely and are submitting hours. All hours worked must be submitted and approved in accordance with the applicable Payroll Schedules. Temporary, Per Diem and Casual employees may be eligible to receive up to 40 hours of sick leave in accordance with the Philadelphia Sick Leave Ordinance. Any additional time off will be unpaid.

Pennsylvania workers affected by COVID-19 closures or reduced hours may be eligible for Unemployment Benefits. Please review the Pennsylvania Pressroom site for more information. If you have questions related to specific circumstances in your work environment and/or the resources available to you, contact your HR Business Partner.

I have been identified as essential life-sustaining personnel. When am I eligible to receive payment as outlined in the Essential Life Sustaining Personnel Compensation Guidelines?

Life-sustaining essential personnel are to be paid in accordance with the applicable compensation guidelines only when they are working from campus. When life-sustaining essential personnel work remotely, they will be paid regular time for all hours worked.

Do Drexel medical plans cover virtual doctor appointments, COVID-19 testing, etc.?

To help participants access care during the COVID-19 pandemic, several temporary changes have been made to the medical and prescription coverage offered by Drexel. For details, please consult Drexel HR’s COVID-19 Resources page.

What do I do if I have planned business travel?

Effective immediately and until further notice, domestic and international University-related travel is prohibited.

I am a temporary employee, identified as life-sustaining essential personnel. How will I be paid during the closure of campus to the public?

All temporary employees will be paid their regular rate of pay while working remotely and on campus.

Procurement

How is purchasing affected by the coronavirus pandemic?

All non-essential spending should be halted immediately. Procurement Services has notified Nestle/Ready Refresh, DocuVault, and Canon to discontinue all campus services and/or deliveries effective close of business on Friday, March 20. Read the complete announcement here.

Out of an abundance of caution due to concerns about the potential for cyber-enabled financial crimes, Drexel is suspending its P-Card program until further notice, effective Friday, March 27. Select cards directly related to critical areas of business operations and research activity will remain active. Now that Drexel’s operations are predominantly off-campus, with all travel prohibited, most critical purchasing needs can be accommodated through our Smart Source system. Please remember that all expenses, regardless of purchase method, must be approved by a supervisor or financial administrator before purchase. Read the complete announcement here.

Should I be ordering business-critical supplies?

Yes. There has been a significant disruption in the global supply chain, so please be aware of your inventories and order appropriately to plan for several months.

How should I handle purchasing in-demand supplies (e.g. cleaning, sanitation and personal protective equipment products) affected by the coronavirus pandemic?

Pay close attention to pricing and do NOT order items at inflated pricing. Please visit the Procurement Services website for information about purchasing such products.

Please refer to this guidance document [PDF] from the federal government regarding precautions to take when purchasing personal protective equipment (PPE). If you have any questions, concerns, or needs with respect to PPE or other purchases related to the COVID-19 situation, please contact sourcing@drexel.edu.

Where do I charge my COVID-19 related purchases?

Unbudgeted expenses directly related to the COVID-19 emergency response should be charged as follows:

  • Chart D: 110001-5999
  • Chart S: 111001-5999
  • Chart O: 112001-5999

Are there any Smart Source workflow changes I should know about due to the pandemic?

Yes. Procurement Services implemented changes to requisition review workflows to ensure appropriate stewardship of essential Drexel funds during this critical and unprecedented time. Strategic Sourcing is reviewing all requisitions of $100 or more, and Procurement leadership reviews all requisitions of $50,000 or more. In addition to reviewing to ensure that goods or services meet a critical need during modified operations, Strategic Sourcing is also reviewing to ensure that purchases directly related to COVID-19 response are allocated to the appropriate cost center.

Am I able to submit requisitions for events right now?

No. Due to the current coronavirus situation, and consistent with Drexel University's support of social distancing to mitigate the impact of COVID-19, we are currently returning requisitions for events scheduled for the near future. Please contact sourcing@drexel.edu should you have any questions.

Will the University pay for any expenses related to working remotely?

No. The University will not pay for electricity, internet or phone services, office supplies, etc. Should you need a laptop, please work with your supervisor and/or financial administrator to borrow one from IT that can be returned once we are back to normal operations. You may also work with your supervisor if you would like to temporarily take certain equipment from your office to your home to utilize during this time. Given the numerous options for sharing documents online, there should be little to no need for printing capabilities by remote staff. Please note that Comcast is offering special internet services during this crisis: internetessentials.com.

What if, due to coronavirus concerns, I need or want to change any personal or professional travel arrangements already booked through Drexel’s Business Travel portal?

You can contact World Travel Inc. directly at 855.809.8166 or drexeltravel@worldtravelinc.com, should you have any questions or concerns. Please also visit the Procurement Services website for more information about the logistics associated with travel bookings on behalf of Drexel.

How do I clean and sanitize my printing devices?

Please consult this PDF provided by Canon that outlines steps to disinfect your printing devices. Please do not submit service requests to Canon for the purposes of device cleaning.

Drexel Facilities and Operations

Am I able to access my building on campus?

Drexel has closed all campus facilities to the public until further notice, and effective March 23, only life-sustaining essential personnel are permitted on campus. To access campus buildings, those employees will need to present the letter they received designating them as life-sustaining essential personnel, as well as their DragonCard.

Are the campus shuttles still running?

Beginning on Monday, July 6, campus shuttle service on the Dragon (Center City) and Queen Lane routes will resume on modified schedules and with health and safety protocols in place, as outlined on the Real Estate and Facilities COVID-19 Operations page. You can view the modified schedules via this PDF. The Powelton/Spring Garden route remains suspended.

I work in a leased location, should I follow guidance from the landlord or Drexel?

For tenants, follow the direction of the most stringent requirements to assist in protecting the community. If access is restricted, please work with the landlord. If you have challenges with the landlord gaining access to a leased location, please notify Drexel's Real Estate and Facilities team through the Facilities Call Center (Monday-Friday 8 a.m.- 5 p.m.) at 215.895.1700.

What should I know about the Drexel Recreation Center?

The Drexel Recreation Center, consistent with directives by the PA governor’s office, will close as of 4 p.m. on Monday, March 16 and until further notice.

If you have a paid membership, it has been placed on hold as of March 16 unless otherwise stated. The remaining time on your membership will be added back to your account once The Rec Center reopens.

All programming is suspended – this includes group exercise classes, intramural sports, club sports practices/games/travel, personal training sessions, small group training sessions, & swim lessons. However, the Rec Center is moving some athletics and recreational programming to a Virtual Rec Center.  More information will soon be available.

All guest passes and membership sales have been suspended.

Visit https://drexel.edu/recathletics/about/mission/Covid-19/ for updated Rec Center information as it becomes available.

What should I know about Drexel Libraries?

Effective March 21, the Libraries physical sites will close until further notice. However, we will continue and extend online access to both electronic resources and assistance from our expert staff. More information is available on the Libraries website.

Is there any interruption of service in shipping and receiving?

For packages being shipped to campus, please contact the supplier to cancel or hold the order. Shipping and receiving will continue to hold packages, but storage is limited and strained. If a received package is needed, contact Shipping and Receiving at 215.895.2817 to schedule a pickup at the receiving window on the first floor of the General Services Building Monday through Friday, between 7 a.m. and 3 p.m. Delivery service will not be an option at this time

I need a DragonCard - what should I do?

The DragonCard Office is closed. If critical personnel need a DragonCard, they should visit the Drexel University Police Station at 3219 Arch Street.

What's happening with departmental mail service?

If you have any questions about receiving or sending departmental or inter-departmental mail during the campus closure, please speak to your supervisor or department head.

What should I do if a bathroom is out of soap or paper towels or an on-campus sanitizer station is empty?

Please call the Facilities Call Center (Monday-Friday 8 a.m. – 5 p.m.) at 215.895.1700 to report the concern. Student residents can also contact their residence hall Front Desk for assistance.

How do I clean and sanitize my printing devices?

Please consult this PDF provided by Canon that outlines steps to disinfect your printing devices. Please do not submit service requests to Canon for the purposes of device cleaning.

Will I be able to contact Drexel Central while campus is closed?

Yes. Drexel Central will still be providing assistance to students during the campus closure. Given limited call center staffing, students and families should utilize AskDrexel as the primary method of communication. Students will also continue to be able to make one-on-one Zoom appointments with Drexel Central representatives via their My Success Team channel in DrexelOne. Visit the Drexel Central Contact page for more information.

Public Safety

What should I know about Public Safety during Summer Term?

For the duration of the campus closure, Public Safety will be fully operational, and Drexel police will be mounting extra patrols as needed. Additional information and updates are available on the COVID-19 Operations: Public Safety page.

Classes and Exams : Info for Faculty

How should I conduct online or remote exams?

The Instructional Technology Group has created a COVID-19 Prep web page to explain how to use Drexel’s online instruction and testing resources.

ITG COVID-19 Prep page for online instruction and testing

How can I transition my in-person classes to online?

As Drexel has announced, summer term begins on Monday, June 22, all courses will be taught remotely using web, video and teleconferencing tools already widely adopted by faculty. The Instructional Technology Group has created a COVID-19 Prep web page to assist faculty with preparing to teach courses remotely. Additionally, the Center for the Advancement of STEM Teaching and Learning Excellence has created a guide to help faculty teach in-person courses remotely.

IT COVID-19 prep page for online instruction and testing

CASTLE guide to teaching remotely

What is the grading policy for Summer term?

We recognize that the COVID-19 pandemic has brought much uncertainty and disruption to the lives of our students. After serious consideration and conversation with deans, faculty and our students, it became clear that following our standard grading policy during this unprecedented time was not the best path forward. For that reason, we will offer the option for students to take summer term courses on a Pass/No Pass basis.

Details are available at this link. An FAQ from the Office of the Provost about the Pass/No Pass option is available here.

Classes and Exams: Info for Students

How will this affect my research project(s)?

What if I need academic support?

Student and academic support services will continue to operate in a remote format. Please check Drexel websites for updated hours and operations.

The Center for Learning and Academic Success Services (CLASS) is providing online academic coaching for all students. Appointments can be made via DrexelOne under the academics tab. For more information visit CLASS website or email academicsuccess@drexel.edu. Additionally, CLASS is offering a series of Online Workshops, including two workshops on tips for online and remote learning, and has made new Remote Learning Resources available.

University-wide academic support services are also adapting services to deliver online tutoring and academic support. To learn more about these opportunities and accessibility, please visit the Learning Alliance.

The Office of Disability Resources will continue to provide accommodations for students in the online sphere. Students should contact the office to renew their AVLs or to request any additional accommodations they need to be successful this spring. Faculty members looking for ways to accommodate students with disabilities also may reach out for support. Please contact disability@drexel.edu with questions or concerns.

What if I need help accessing Drexel services and resources remotely?

What expectations should I have for online classes?

Students should expect that their remote courses will be a mix of synchronous (i.e., course sessions that will be offered virtually to all registered students at the same time using tools like Zoom) and asynchronous engagement.

Any course sessions that are being delivered synchronously must be conducted during the originally scheduled time slot (Eastern Daylight Time).

To accommodate students in widely varying time zones or who need other academic accommodations, all synchronously delivered content must be recorded and made available to students (i.e., posted to Blackboard). In keeping with current University policy, students are free to download and use these recordings for their own use but are prohibited from distributing them.

To avoid course scheduling conflicts that may arise due to synchronous engagement, we will be following our normal registration process, which restricts students from registering for two classes during the same time slot.

As always, faculty are required to provide office hours, which will now be conducted remotely (e.g., online, phone, etc.) and should be clearly listed in the course syllabus.

What is the grading policy for Summer term?

We recognize that the COVID-19 pandemic has brought much uncertainty and disruption to the lives of our students. After serious consideration and conversation with deans, faculty and our students, it became clear that following our standard grading policy during this unprecedented time was not the best path forward. For that reason, we will offer the option for students to take summer term courses on a Pass/No Pass basis.

Details are available at this link. An FAQ from the Office of the Provost about the Pass/No Pass option is available here.

How can I connect with my academic advisor?

Academic advisors within the colleges and schools are ready to work remotely with students, using Microsoft Teams and Zoom, in addition to corresponding by phone and email. Students can continue to schedule appointments with their academic advisors as before; scheduling appointment technology is available through the DrexelOne portal on the My Success Team Channel.

What should I know about Disability Services regarding COVID-19?

Graduate Students

What if I need temporary housing?

Many hotels and management groups in the area are offering discounted rates to students who are unable to travel home or may need temporary housing, including AKA Rittenhouse Square and AKA University City. 

What if I am an international student?

Despite the change to online/remote course instruction, international graduate students are required to maintain the same enrollment status as always. If and when the University returns to in-person classes, F-1 and J-1 international students must return to classes. Please contact International Students and Scholars Services (ISSS) if you have any questions or concerns.

What if I am a semester student?

Graduate School of Biomedical Sciences and Professional Studies: Remote instruction will continue for all courses in the graduate programs. Except where otherwise specified, classes will meet remotely at their regularly scheduled times. 

For other semester programs, including those in the College of Medicine, Dornsife School of Public Health and Kline School of Law, please consult your college/school officials for updates.

What if I have more questions?

You are strongly encouraged to communicate with your academic units if you have additional questions or concerns. A copy of this message is archived on the Graduate College website.

What if I need academic support?

Student and academic support services will continue to operate in a remote format. Please check Drexel websites for updated hours and operations.

The Center for Learning and Academic Success Services (CLASS) is providing online academic coaching for all students. Appointments can be made via DrexelOne under the academics tab. For more information visit CLASS website or email academicsuccess@drexel.edu. Additionally, CLASS is offering a series of Online Workshops, including two workshops on tips for online and remote learning, and has made new Remote Learning Resources available.

University-wide academic support services are also adapting services to deliver online tutoring and academic support. To learn more about these opportunities and accessibility, please visit the Learning Alliance.

The Office of Disability Resources will continue to provide accommodations for students in the online sphere. Students should contact the office to renew their AVLs or to request any additional accommodations they need to be successful this spring. Faculty members looking for ways to accommodate students with disabilities also may reach out for support. Please contact disability@drexel.edu with questions or concerns.

What if I need help accessing Drexel services and resources remotely?

Steinbright: Co-op

What about my co-op?

Co-ops are unique to each student and unique to each employer offering the opportunity. Therefore, students should contact their Co-op Advisor with any questions or concerns about how COVID-19 will or won’t impact them. The Steinbright Career Development Center is the best resource and is communicating with both employers and students to help them navigate the situation.

How can I connect with my co-op advisor?

Students are encouraged to reach out to their co-op advisor through DrexelOne on the My Success Team channel.

Steinbright: Career Services

How can I get a head start on my job search online?

The Steinbright Career Development Center offers individual career and educational counseling to undergraduate students of all majors and class years, as well as graduate students and alumni. Students can reach out to their career advisor through the DrexelOne on the My Success Team channel.

 

What online resources does the Steinbright Career Development Center have for students and recent alumni searching for a full-time job?

Handshake is a helpful online tool filled with full-time positions posted by a range of employers. Whether students are just beginning their job search or have already been sharing their résumé, Handshake allows students to access a large pool of employers and their job postings, as well as networking and professional development features — all right at their fingertips.

What are other online resources that students can utilize in any job search?

The Steinbright Career Development Center offers guides for career exploration and planning, as well as tips for utilizing LinkedIn to both network and get a leg up on the job search. More resources are always available at Career Navigator.

Residential Students: Housing and Dining

What can I do if I have Housing questions?

If you have any questions, please contact Housing and Residence Life at housing@drexel.edu.

What should I do if I have mail arriving on campus after it has closed?

For packages being shipped to campus, please contact the supplier to cancel or hold the order. Shipping and receiving will continue to hold packages, but storage is limited and strained. If a received package is needed, contact Shipping and Receiving at 215.895.2817 to schedule a pickup at the receiving window on the first floor of the General Services Building Monday through Friday, between 7 a.m. and 3 p.m. Delivery service will not be an option at this time.

What if I have a dining suggestion?

Ask to speak with a manager at any Drexel Campus Dining location, or email CampusDining@drexel.edu.

What has ACC/affiliated properties done to respond to COVID-19?

ACC has issued communication to all residents regarding information and prevention of COVID-19 which directs students to the CDC and University website for latest response and protocols. Students should reach out to individual buildings for specific questions related to COVID-19.

Can students still have visitors if living in University Housing?

Effective March 17, guests will not be permitted to sign in. We are suspending guest privileges in the residence halls and Fraternity and Sorority Housing. Building access will be limited to residents and Drexel essential personnel. 

Student Life: Staying Engaged

Are student groups still remaining active?

We will continue to support our 300-plus student organizations by moving our organization processes and supports online, including student organization recognition, student organization advisement for event planning and operations, officer training, and student organization funding (SAFAC).  The Student Center for Diversity and Inclusion, as well as many of our key student organizations (USGA, fraternity and sorority councils) are moving meetings and programming to digital platforms. Check DragonLink for updates.

What are the expectations around Student Conduct at this time?

Drexel Dragons are expected to uphold the University’s Academic Integrity standards. In the interest of maintaining a community that is conducive to your academic success, we are reminding students about the expectations for living on campus.

Expectations are outlined in the Student Code of Conduct and Residential Facilities Policies. The student conduct process will continue to be pursued for allegations of behavior that may violate these expectations. 

Are student centers open?

As part of COVID-19 mitigation efforts and in accordance with local, state and federal public health guidance, Drexel's campus will remain closed through the summer term. Drexel Student Life is maintaining a 24-hour call center to provide the latest information and resources regarding the University's COVID-19 response at 215.705.2335.

 

Transportation

Are the campus shuttles still running?

Beginning on Monday, July 6, campus shuttle service on the Dragon (Center City) and Queen Lane routes will resume on modified schedules and with health and safety protocols in place, as outlined on the Real Estate and Facilities COVID-19 Operations page. You can view the modified schedules via this PDF. The Powelton/Spring Garden route remains suspended.

Wellness: Taking Care of Yourself

Are there still counseling services available?

Counseling Center therapists are able to conduct teletherapy using a HIPPA-compliant, confidential Zoom platform to preserve students’ privacy. They will also be able to provide students within Pennsylvania and students residing across state lines with on-going support as licensing restrictions permit.

Students who would like to schedule an appointment with a therapist can email counsel@drexel.edu or call 215.895.1415. An after-hours emergency line can be reached at 215.416.3337. Counseling Center staff also will be offering virtual workshops and other self-help modules, downloadable at the Center’s website.

Another valuable digital resource we launched earlier this year, 7Cups , is available to all students who want to anonymously reach out for peer counseling. Finally, for students in recovery or seeking support around substance-use issues, the Haven is hosting virtual meetings every day at 8 p.m. EST at HavenRecoveryMeeting or by phone at 872.240.3412 (661-666-741 access code).



What should I know about the Drexel Recreation Center?

The Drexel Recreation Center, consistent with directives by the PA governor’s office, will close as of 4 p.m. on Monday, March 16 and until further notice.

If you have a paid membership, it has been placed on hold as of March 16 unless otherwise stated. The remaining time on your membership will be added back to your account once The Rec Center reopens.

All programming is suspended – this includes group exercise classes, intramural sports, club sports practices/games/travel, personal training sessions, small group training sessions, & swim lessons. However, the Rec Center is moving some athletics and recreational programming to a Virtual Rec Center.  More information will soon be available.

All guest passes and membership sales have been suspended.

Visit https://drexel.edu/recathletics/about/mission/Covid-19/ for updated Rec Center information as it becomes available.

Tuition and Fees

What should I know about tuition and fees for the summer term?

There will be no charges levied for on-campus housing or meal plans for students working from home or in off-campus residences. Normal tuition and fees will apply for the summer 2020 quarter — less any institutional scholarships and grants, or federal and state aid, which will be credited on student bills. Faculty and staff worked diligently to develop engaging teaching and learning experiences to enable students to continue their studies. Fees, in turn, support the creation of a rich online learning experience, as well as other forms of digital interaction currently under development.

Are there payment options available?

During this challenging time, Drexel will continue to offer several payment options to eligible students. These plans, which can be individualized to cover tuition and fee payments over the span of a term, are detailed on the Drexel Central website.

Where can I find more information about the CARES Act Student Aid?

The University has received CARES Act funding from the U.S. Department of Education, with the aim of helping students meet costs associated with COVID-19. Eligible students may use their CARES grant to cover pandemic-related expenses such as food, housing, course materials, technology, health care and childcare. The funds are being distributed to students based on financial need and in accordance with federal guidelines. Eligible students are being notified of their award by e-mail. For information about the CARES Act, visit Drexel Central.

Research

How will this affect my research project(s)?

Veterans

How may the COVID-19 outbreak affect my VA Education Benefits?

Drexel and its certifying officials at Drexel Central are vigilantly monitoring the VA Education Benefits impact due to COVID-19. Student veterans will be notified as soon as any information is received regarding this matter.

If you are a GI Bill student and have questions about your specific circumstance, contact the VA Education Call Center at: 1-888-442-4551 between 8 a.m.–7 p.m. Eastern Time, Monday–Friday.

More Information