Adobe Acrobat + Creative Cloud Information
On November 30th, 2020, previous versions of Acrobat Pro became unlicensed due to a licensing change. Information about how to update to a licensed version is listed on this web page. Before upgrading, please completely close all applications, including Microsoft Office tools such as Word, Excel, Outlook, etc., before attempting to install the new version.
In Summer 2020, the process of accessing and using Adobe products at Drexel
changed. This affects:
- Any Faculty and Staff using Adobe Acrobat Pro
Any Faculty and Staff using Adobe Creative Cloud purchased internally
through the University
These changes were required due to Adobe's Licensing model which no longer
provides a site license for all computers.
Summary of the Changes
Adobe Acrobat Pro/DC will no longer be installed by default on all computers.
Instead, Adobe Reader will be installed on PCs, and Faculty & Staff who
require Acrobat DC (replacement for Acrobat Pro) for their job duties will
need to install it using
Software Center or
Self Service for MacOS. More information on the installation is below.
Access to Adobe Acrobat Pro will require authentication and authorization.
All Active Faculty & Staff will have access via Drexel Connect to log
into the Adobe products they are entitled to. Non-Employee Associates and
Students are not currently eligible for Acrobat DC, but Drexel IT is looking
into how to provide opt-in access at a later date (for a licensing fee).
Those who use Creative Cloud products (i.e. Photoshop, Illustrator, etc.) or
took advantage of Adobe's free COVID-19 licensing of Creative Cloud (ended
July 6, 2020) had their accounts migrated from Adobe IDs to Drexel
Connect back on November 25, 2020. Users that were affected received a communication from
Drexel IT and/or Westphal IT.
Differences between Free vs DC
Before installing Acrobat DC, we encourage you to take a look at the
comparison table below to note the feature differences between Adobe Acrobat
Reader and Adobe Acrobat DC.
|Acrobat Reader (Free)
||Acrobat DC (Requires a License)
|All features listed under Acrobat Reader and...
|Read and Print PDFs
|Create and Combine PDFs
|Sign PDFs Electronically
|Edit PDFs (edit text, change order, etc.)
|Convert PDF Files to Microsoft Word Documents
|Search PDF Contents
|Secure PDFs from Modification
If after reviewing the comparison table, you believe Acrobat DC is required,
follow these instructions appropriate to your computer's Operating System.
Installation & Post-Installation
Where to Get the Installer
For Drexel-Owned PCs, use
For Drexel-Owned Macs, use
Self Service for MacOS.
If you do not see the installer available to you in Software Center or Self
Service for MacOS, please reach out to the
Help Desk and include your
For all installs, please note that the installation
comes with the Adobe Creative Cloud Desktop application. Acrobat DC is part of
Adobe Creative Cloud, so this tool is required in order for the application to
function and update properly. Before installing, please close down all open applications, including Microsoft Office applications.
For personally-owned devices or casual users of Adobe DC, you can visit
documentcloud.adobe.com and follow the steps under "Signing In to Adobe"
below. The web version may have all the functionality required without
needing to download the actual application to your computer. However, you
must meet the eligibility requirements for Acrobat DC in order to use this
Signing In to Adobe
After the install has completed, attempt to launch either the Adobe Acrobat DC
or Adobe Creative Cloud Desktop applications. You will then be prompted to
sign in on the Adobe screen by entering your email address. In the email
address field, use your primary email address (usually
in email@example.com format), and click Continue. You will then be re-directed
to Drexel Connect to complete the authentication process. If prompted to
choose between a Personal Account or a Company/School Account, choose
Questions? Need Additional Support?
The Drexel IT Help Desk or your local IT Support can assist you with this