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Employee Assistance Program

In order to support the Drexel community with best-in-class resources to help navigate stress, anxiety and depression, Drexel partners with SupportLinc as its Employee Assistance Program (EAP) provider. The EAP is designed to help you address the challenges that life, work and relationships can bring. You can access confidential, 24/7 counseling with a licensed professional in person or virtually.

In-person and virtual counseling for short-term issues are available for up to six sessions per person, per issue, per year.

SupportLinc is offered to benefits-eligible faculty and professional staff at no cost as part of our employee benefits package. Family and household members are also encouraged to access this benefit at no additional cost.

SupportLinc services are also available to Drexel graduate students, Drexel retirees, as well as their family and household members.

No matter the reason, SupportLinc is available to help in all areas of life. SupportLinc’s many services include:

Short-term Counseling

All eligible employees, graduate students, retirees and family/household members may receive in-person or virtual counseling sessions with a licensed clinician to address issues such as depression, stress, relationship problems, grief, substance abuse, anxiety or other emotional health concerns.

Dependent/Elder Care Referrals

SupportLinc provides participants with an experienced team of specialists who offer guidance and referrals for all stages of life, such as child-care, elder care, back-up care, adoption, summer camps and education. Each participant receives personalized attention and consultation on all aspects. During each step, the referrals are reviewed for detail, scope and applicability to the original request. All referrals are provided to the participant within two business days.

Retirement Coach

Receive consultation and guidance from a licensed clinician experienced in transitioning to retirement, as well as referrals to resources for adjusting to retirement. Drexel wants to ensure that your emotional needs are met through this life transition.

Concierge Expert Referrals

SupportLinc’s knowledgeable specialists provide referrals to resources that help address a wide range of services such as travel, car rental, vacation planning, pet care, home repair and housing needs. Whatever need arises, SupportLinc’s work/life specialists are there to help.

Financial Services

SupportLinc provides expert financial planning and consultation through a network of licensed financial counselors providing brief telephonic consultations (30 minutes) for a variety of issues, such as debt reduction, home buying, budgeting, foreclosure prevention, bankruptcy prevention, financial goal setting, estate/financial planning, identity theft recovery and credit report review. There will be a fee for service if participants choose to move forward with a financial planner.

Legal Services

The SupportLinc program provides free 30-minute telephonic or face-to-face consultation with a local attorney.

Web Portal

The SupportLinc web portal provides access to thousands of articles, tip sheets and videos covering a wide array of health, well-being and work-life balance topics. The site also contains child and elder care search engines, reference libraries, legal and financial resources, self-improvement programs and educational training modules.

Mobile App

The SupportLinc eConnect® mobile app allows you to talk or chat directly with a SupportLinc counselor or schedule a time for SupportLinc to call you. Textcoach®, also known as ‘text therapy,’ is part of the SupportLinc program as well.

Navigator

SupportLinc’s new Evidence-Based Digital Assessment provides a resource to help those who may be experiencing a mental health concern and will navigate them through the EAP process and deliver a personalized risk-analysis with recommendations for a call to action.

Animo

SupportLinc’s personalized digital resource strengthens mental health and overall well-being through a dynamic series of self-directed modules, which can be accessed 24/7, 365 days a year, on your own time at your own pace.

Contact Information

Download the app on Apple/iTunes or the Google Play app store.Connect with a live SupportLinc representative by calling their 24/7 helpline at 1.888.881.5462.

Log in to the SupportLinc website (username “drexel”) under the Web Access section of the homepage.

To download the SupportLinc eConnect® mobile app for EAP and MAP users, scan the QR code to the right or visit the Apple/iTunes or Google Play app store. (The mobile username is “drexel.”)

For any questions regarding SupportLinc services, contact the HR Service Center by emailing hr@drexel.edu or at 215.895.2850.

Additional Resources

To learn more about the SupportLinc program, view a brief orientation video here.