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Remote Course Facilitator (RCF) Program

Students on computers

Update

Since Drexel has returned to traditional face-to-face (FTF) instruction and there are few remote courses being offered, the Remote Course Facilitator (RCF) program has been discontinued as of the end of Fall 2021.

Why? In general, there was a significant decline in the number of faculty requesting RCF support in Fall 2021 compared to previous terms. In addition, the number of graduate students who were available to support in-person declined as students returned to class, research, and work. Finally, the requests we received from faculty in Fall 2021 were best addressed by technical support and training from existing University resources, such as Information Technology (IT), the Instructional Technology Group (ITG), Video Collaboration and Production (VCaP), Instructional Media Services (IMS), Instructional Design and Multimedia Services (IDMS) at Drexel University Online (DUO), and others.

What if I still need an RCF? Faculty seeking support from an RCF-like role should seek guidance from their academic department. The Graduate College recommends department heads consider hiring a graduate assistant, teaching assistant or fellow, a Federal Work Study student, student worker, or assigning additional faculty support to the faculty member and course in need. The Graduate College can provide a list of graduate students who served as an RCF. Please contact us at graduatecollege@drexel.edu.

Who should I contact for technical support or training? Faculty seeking IT support, either in the classroom or for remote teaching, should contact Instructional Media Services (IMS) via the IT Help Desk at consult@drexel.edu or call 215.895.2020.

About the RCF Program

The Remote Course Facilitator (RCF) program was established in spring 2020 by the Graduate College, with support from the Office of the Provost and Remote Teaching Task Force, to help support faculty in the transition to fully remote teaching during the COVID-19 pandemic. This did not include online courses supported by Drexel University Online, although this was piloted in a single term and did not fit within the scope of the RCF role as it had been defined. Graduate student RCFs helped support the technical and administrative aspects of teaching in a fully remote or hybrid format and helped support the remote teaching and learning environment in which active engagement was critical for student success.

Further, the RCF program offered graduate students an opportunity to remain engaged with Drexel's academic community while working and learning remotely, network with faculty and student peers, obtain valuable skills and experience in remote teaching and learning tools and technologies, and earn a monetary award of $450 for their service per term. It was also a great opportunity to add experience to a resume or CV. RCFs had the opportunity to engage in ongoing trainings and professional development workshops with faculty and professional staff, including from Information Technology (IT), the Instructional Technology Group (ITG), Video Collaboration and Production (VCaP), Instructional Media Services (IMS), Instructional Design and Multimedia Services (IDMS) at Drexel University Online (DUO), and more. These sessions provided a space for RCFs to ask questions, share experiences, troubleshoot any technical or administrative issues, and learn more about remote teaching and learning technologies.

Overall, the RCF program was successful in meeting the needs of both faculty and students pivoting to fully remote teaching and learning for six terms during the COVID-19 pandemic. It has supported hundreds of faculty and courses in 12 colleges and schools. Many note that they could not have navigated the pivot without the support of their RCF. Many plan to utilize an RCF-like role in the classroom going forward.

The report below highlights the RCF program, including the members of the RCF working group, the RCF program by the numbers, challenges, successes, testimonials, and recommendations for the future.

Read the 2020-2021 RCF Program Report [PDF]

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Check out this article published in DrexelNow in November 2020 about the RCF program!

Remote Teaching & Learning Resources

Download Remote/Hybrid Teaching & Learning Resources Guide [PDF]