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Gain the tools needed to successfully manage a team or organization, and develop a management style that fits your personality and goals. From effective negotiation tactics and navigating business ethics to time and conflict management, the skills taught in our online management and negotiation certificate courses span all industries and are the foundational to your success.

The following courses can be taken individually or in the bundle certificate package at a discounted rate:

The Effective Manager’s Toolbox

Designed for new managers, this suite of courses gives you a head start on managing issues correctly and professionally with less stress and fewer negative organizational circumstances.

A Manager’s Guide to Information Technology

Learn how to apply big data, cloud implementations, and mobile computing to better inform your business decisions.

A Manager’s Guide to Superior Customer Service

Explore the art and science of meeting customers’ needs and building customer loyalty.

Business Ethics in the 21st Century

Discover how organizations can establish and encourage an ethical culture while monitoring for compliance.

Certificate in Negotiations

Develop the skills and strategies needed to become a successful negotiator. The fundamental concepts of negotiation are addressed, as well as the application of these concepts to the specific areas of Deal Making Negotiation and Dispute Settlement Negotiation. By the end of this three-course suit, you are prepared to be a leader in deal-making and conflict resolution.

Introduction to Negotiations

Learn how to make a conscious decision about what type of negotiation strategy to use based on a number of factors such as the importance of the relationship and the importance of what is at stake.

Negotiations: Making Business Deals

Learn the essential strategies and skills to conducting successful business negotiations—including how to distinguish between and employ Dispute Settlement Negotiation (DSN) and Deal Making Negotiation (DMN).

Negotiations: Resolving Disputes

Sharpen your ability to resolve disputes by learning causes of conflict, different styles of conflict management, how to conduct a conflict diagnosis, and methods for avoiding stalemate and achieving a cooperative resolution. 

Handling Difficult Staff & Employee Behavior

Learn how to focus on dealing with the behavior (not the person), as well as tools and techniques for positive change.

Handling Workplace Conflict

Understand the various forms of conflict that can arise in the workplace and gain the strategies that managers can use to help deal with conflict situations.

How to Coach

Gain the skills and techniques of positive coaching in an organizational setting including listening actively, providing constructive feedback based on observation, reinforcing positive employee performance through recognition and praise, and teaching new skills. And recognition of others in front of others demonstrates how management values employees and creates an environment where everyone wants to excel.

Managing People

Examine how tools and skills like delegation, empowerment and measurement can help your organization achieve its goals.

Managing in a Modern Organization

Expand your understanding of the role of a manager and identify your own management style.

Time Management

Become more effective by employing time management and scheduling techniques, delegating, outsourcing key tasks and employing technology.


Management Course Catalog