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COVID-19 Operations: Facilities

This page outlines Real Estate and Facilities' adjusted operations during the phased return to campus. This page will be updated as circumstances change. Thank you for your understanding and flexibility.

The Facilities Call Center is continuing to remotely process and manage calls to 215.895.1700, emails to facilities@drexel.edu, and work orders submitted via WebTMA. Please continue to contact the call center at 215.895.1700 for urgent issues.

Drexel University is committed to preserving and maintaining the health and safety of all members of its community. Details on all University-wide measures being taken can be found on Drexel's Response to Coronavirus website.

Drexel Shuttle Service

Drexel University bus service along the Dragon Route (Center City Loop) and Queen Lane Route (East Falls Loop) is running on modified schedules as of summer 2020. You can view the schedules via PDF on the Campus Bus Service website. The following protocols will be in place to ensure the health and safety of our riders and drivers:

  • Capacity for the buses will be drastically reduced; please do not utilize this service unless you are authorized to be reporting for work or research on campus.
  • Masks will be required to enter any Drexel Transit vehicle.
  • Riders are required to maintain social distancing while loading onto the buses and to sit in designated seating to maintain our safety thresholds. Riders must enter from the front of the vehicle. Upon entering, please take the first available seat starting from the rear of the bus.
  • Each bus put into service will be disinfected twice per day.
  • Hand sanitizer dispensers will be installed on each bus.

Building Access

Drexel campus facilities remain closed to the public until further notice. As of fall 2020 and until further notice, students, faculty and professional staff must scan their DragonCard to enter all campus buildings. While in campus buildings, please wear a mask, maintain distance from others, and pay mind to signage indicating entry/exit only and one-way hallways and stairways.

For those working in a leased location, the department’s designated representative working on their campus-return-to-work implementation should reach out to Kyle Kephart to discuss the department or College plans and review the leased building’s COVID-19 guidelines. Kyle can be reached at kepharks@drexel.edu.

Shipping and Receiving

For packages being shipped to campus, if you are not on campus to accept the delivery, please contact the supplier to cancel or hold the order. Shipping and receiving will continue to hold packages, but storage is limited and strained. Delivery Service has resumed. Please contact Shipping and Receiving at 215.895.2817 to restart regular delivery service or coordinate a one-time drop off of the packages that have accumulated. You may also call ahead to schedule a pickup at the receiving window on the first floor of the General Services Building at 34th and Market streets, Monday through Friday, between 7 a.m. and 3 p.m.

Sanitation

For complete information about cleaning and sanitation protocols on campus, visit the Health and Safety section of Drexel’s Response to Coronavirus website. Please call the Facilities Call Center (Monday-Friday, 8 a.m. – 5 p.m.) at 215.895.1700 to report any concerns regarding supplies such as soap, paper towels, or sanitizer stations. Student residents can also contact their residence hall Front Desk for assistance.

For information about cleaning and sanitizing printing devices, please consult this PDF provided by Canon that outlines steps to disinfect your printing devices. Please do not submit service requests to Canon for the purposes of device cleaning.

Frequently Asked Questions

Facilities and Operations

Are any changes being made to ensure safe transportation to and from campus?

Drexel shuttle bus service is operating on a modified schedule with increased health and safety procedures in place. For information on the Drexel shuttle bus service, please visit the Shuttle Services webpage.

Drexel will be coordinating with SEPTA/NJT/PATCO/AMTRAK to ensure that students who use those services have access to safe public transportation options to travel to and from campus. For the latest SEPTA updates, please visit the SEPTA website.

Parking fees are suspended for employees and active, registered students. Access the Drexel Garage at 34th and Ludlow with your DragonCard. Parking is also available in the University’s parking lots based on availability. For more information, visit the Parking Services webpage.

I work in a leased location, should I follow guidance from the landlord or Drexel?

For tenants, follow the direction of the most stringent requirements to assist in protecting the community. If access is restricted, please work with the landlord. If you have challenges with the landlord gaining access to a leased location, please notify Drexel's Real Estate and Facilities team through the Facilities Call Center (Monday-Friday 8 a.m.- 5 p.m.) at 215.895.1700.

Is there any interruption of service in shipping and receiving?

For packages being shipped to campus, please contact the supplier to cancel or hold the order. Shipping and receiving will continue to hold packages, but storage is limited and strained. If a received package is needed, contact Shipping and Receiving at 215.895.2817 to schedule a pickup at the receiving window on the first floor of the General Services Building Monday through Friday, between 7 a.m. and 3 p.m. Delivery service will not be an option at this time

I need a DragonCard - what should I do?

If you need a replacement first-time DragonCard, you will need to schedule an appointment. Please visit Drexel Business Services’ COVID Operations site for full details. If you have any questions or would like to request access to campus buildings, please contact dragoncard@drexel.edu.

What are the latest updates on departmental mail service?

Departments will be required to pick up or drop off mail. To schedule an appointment, please email mailservice@drexel.edu 24 hours in advance of your preferred pick-up time. This option is available in the University City location, General Services Building at 3300 Market Street, and Center City location, New College Building at 245 N. 15th Street. If you have any questions or concerns, do not hesitate to reach out to Drexel Mail Services management team at 215.895.2796 or mailservice@drexel.edu.

 

What should I do if a bathroom is out of soap or paper towels or an on-campus sanitizer station is empty?

Please call the Facilities Call Center (Monday-Friday 8 a.m. – 5 p.m.) at 215.895.1700 to report the concern. Student residents can also contact their residence hall Front Desk for assistance.

Am I able to access my building on campus?

To access campus buildings, you need to have your DragonCard. If you need a replacement card or first-time DragonCard, you need to schedule an appointment. Please visit Drexel Business Services’ COVID Operations site for full details. If you have any questions or would like to request access to campus buildings, please contact dragoncard@drexel.edu.

Do I need my DragonCard now?

A DragonCard is not required until you come to campus. For any students taking in-person classes, you must have a DragonCard to access all buildings. If you need a replacement or first-time DragonCard, you need to schedule an appointment. Please visit Drexel Business Services’ COVID Operations site for full details. If you have any questions or would like to request access to campus buildings, please contact dragoncard@drexel.edu.