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COVID-19 Operations: Facilities

This page outlines Real Estate and Facilities' adjusted operations during the phased return to campus. This page will be updated as circumstances change. Thank you for your understanding and flexibility.

The Facilities Call Center is continuing to remotely process and manage calls to 215.895.1700, emails to facilities@drexel.edu, and work orders submitted via WebTMA. Please continue to contact the call center at 215.895.1700 for urgent issues.

Drexel University is committed to preserving and maintaining the health and safety of all members of its community. Details on all University-wide measures being taken can be found on Drexel's Response to Coronavirus website.

Drexel Shuttle Service

Drexel University bus service along the Dragon Route (Center City Loop) and Queen Lane Route (East Falls Loop) will resume on modified schedules beginning on Monday, July 6. You can view the schedules via PDF on the Campus Bus Service website. The following protocols will be in place to ensure the health and safety of our riders and drivers:

  • Capacity for the buses will be drastically reduced; please do not utilize this service unless you are authorized to be reporting for work or research on campus.
  • Masks will be required to enter any Drexel Transit vehicle.
  • Riders are required to maintain social distancing while loading onto the buses and to sit in designated seating to maintain our safety thresholds. Riders must enter from the front of the vehicle. Upon entering, please take the first available seat starting from the rear of the bus.
  • Each bus put into service will be disinfected twice per day.
  • Hand sanitizer dispensers will be installed on each bus.

Frequently Asked Questions

Drexel Facilities and Operations

Am I able to access my building on campus?

Drexel campus facilities remain closed to the public until further notice. Only personnel who were previously deemed essential and those engaged in active research functions are permitted on campus. To access campus buildings, you will need to present the letter you received authorizing you to report to campus and your DragonCard. If you have any questions or would like to request access to campus buildings, please contact for HR Business Partner.

Are the campus shuttles still running?

Beginning on Monday, July 6, campus shuttle service on the Dragon (Center City) and Queen Lane routes will resume on modified schedules and with health and safety protocols in place, as outlined on the Real Estate and Facilities COVID-19 Operations page. You can view the modified schedules via this PDF. The Powelton/Spring Garden route remains suspended.

I work in a leased location, should I follow guidance from the landlord or Drexel?

For tenants, follow the direction of the most stringent requirements to assist in protecting the community. If access is restricted, please work with the landlord. If you have challenges with the landlord gaining access to a leased location, please notify Drexel's Real Estate and Facilities team through the Facilities Call Center (Monday-Friday 8 a.m.- 5 p.m.) at 215.895.1700.

Is there any interruption of service in shipping and receiving?

For packages being shipped to campus, please contact the supplier to cancel or hold the order. Shipping and receiving will continue to hold packages, but storage is limited and strained. If a received package is needed, contact Shipping and Receiving at 215.895.2817 to schedule a pickup at the receiving window on the first floor of the General Services Building Monday through Friday, between 7 a.m. and 3 p.m. Delivery service will not be an option at this time

I need a DragonCard - what should I do?

The DragonCard Office is closed. If critical personnel need a DragonCard, they should visit the Drexel University Police Station at 3219 Arch Street.

What's happening with departmental mail service?

If you have any questions about receiving or sending departmental or inter-departmental mail during the campus closure, please speak to your supervisor or department head.

What should I do if a bathroom is out of soap or paper towels or an on-campus sanitizer station is empty?

Please call the Facilities Call Center (Monday-Friday 8 a.m. – 5 p.m.) at 215.895.1700 to report the concern. Student residents can also contact their residence hall Front Desk for assistance.