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COVID-19 Operations: Facilities

This page outlines Real Estate and Facilities' adjusted operations as a result of University precautions regarding COVID-19. The FAQs below contain information about the closure of campus facilities to all but designated essential personnel, changes to shipping and receiving processes, as well as the suspension of all shuttle service until further notice. The Facilities Call Center is continuing to remotely process and manage calls to 215.895.1700, emails to facilities@drexel.edu, and work orders submitted via WebTMA. Please continue to contact the call center at 215.895.1700 for urgent issues.

Drexel University is committed to preserving and maintaining the health and safety of all members of its community. Details on all University-wide measures being taken can be found on the Drexel coronavirus website.

Frequently Asked Questions

Drexel Facilities and Operations

Am I able to access my building on campus?

Drexel has closed all campus facilities to the public until further notice, and effective March 23, only life-sustaining essential personnel are permitted on campus. To access campus buildings, those employees will need to present the letter they received designating them as life-sustaining essential personnel, as well as their DragonCard.

Are the campus shuttles still running?

Campus shuttle service for the Dragon (Center City), Powelton/Spring Garden, and Queen Lane routes will be suspended after the last run on Friday, March 20.

I work in a leased location, should I follow guidance from the landlord or Drexel?

For tenants, follow the direction of the most stringent requirements to assist in protecting the community. If access is restricted, please work with the landlord. If you have challenges with the landlord gaining access to a leased location, please notify Drexel's Real Estate and Facilities team through the Facilities Call Center (Monday-Friday 8 a.m.- 5 p.m.) at 215.895.1700.

What should I know about the Drexel Recreation Center?

The Drexel Recreation Center, consistent with directives by the PA governor’s office, will close as of 4 p.m. on Monday, March 16 and until further notice.

If you have a paid membership, it has been placed on hold as of March 16 unless otherwise stated. The remaining time on your membership will be added back to your account once The Rec Center reopens.

All programming is suspended – this includes group exercise classes, intramural sports, club sports practices/games/travel, personal training sessions, small group training sessions, & swim lessons. However, the Rec Center is moving some athletics and recreational programming to a Virtual Rec Center.  More information will soon be available.

All guest passes and membership sales have been suspended.

Visit https://drexel.edu/recathletics/about/mission/Covid-19/ for updated Rec Center information as it becomes available.

What should I know about Drexel Libraries?

Effective March 21, the Libraries physical sites will close until further notice. However, we will continue and extend online access to both electronic resources and assistance from our expert staff. More information is available on the Libraries website.

Is there any interruption of service in shipping and receiving?

For packages being shipped to campus, please contact the supplier to cancel or hold the order. Shipping and receiving will continue to hold packages, but storage is limited and strained. If a received package is needed, contact Shipping and Receiving at 215.895.2817 to schedule a pickup at the receiving window on the first floor of the General Services Building Monday through Friday, between 7 a.m. and 3 p.m. Delivery service will not be an option at this time

I need a DragonCard - what should I do?

The DragonCard Office is closed. If critical personnel need a DragonCard, they should visit the Drexel University Police Station at 3219 Arch Street.

What's happening with departmental mail service?

If you have any questions about receiving or sending departmental or inter-departmental mail during the campus closure, please speak to your supervisor or department head.

What should I do if a bathroom is out of soap or paper towels or an on-campus sanitizer station is empty?

Please call the Facilities Call Center (Monday-Friday 8 a.m. – 5 p.m.) at 215.895.1700 to report the concern. Student residents can also contact their residence hall Front Desk for assistance.

How do I clean and sanitize my printing devices?

Please consult this PDF provided by Canon that outlines steps to disinfect your printing devices. Please do not submit service requests to Canon for the purposes of device cleaning.

Will I be able to contact Drexel Central while campus is closed?

Yes. Drexel Central will still be providing assistance to students during the campus closure. Given limited call center staffing, students and families should utilize AskDrexel as the primary method of communication. Students will also continue to be able to make one-on-one Zoom appointments with Drexel Central representatives via their My Success Team channel in DrexelOne. Visit the Drexel Central Contact page for more information.