Frequently Asked Questions

Immediately report the lost or stolen card to the DragonCard Office by calling 215.895.6095. The card will be deactivated to prevent unauthorized use. There is a $20 fee to replace your lost, stolen, or damaged card.

Students are permitted one temporary ID valid for one week and two temporary IDs valid for one day per term.

If you wish to have your DragonCard reflect your new name, there is a $20 replacement fee to have your DragonCard reissued. Please note you must first change your name with the Drexel Student Resource Center, if you are a student, or with Human Resources, if you are an employee, before the DragonCard Office can issue you an ID reflecting the name change.

No. As long as there is no damage to the card, a faded card will be replaced at no cost.  Faded cards that have any form of damage will be assessed the $20 replacement fee.

No, but if you are a student you do need to have your DragonCard validated each calendar year. To receive a validation sticker, students must be registered for the current term.  Faculty and staff do not need to obtain yearly validation stickers.

If the DragonCard beeps at the proximity readers, but does not open the doors, you have a working card but have not been granted access to that particular building or service. Please visit the appropriate department or facility manager responsible for granting access permissions for that particular building or contact the Department of Public Safety for assistance. If your DragonCard does not beep, you have a non-working card and should visit a DragonCard Office for assistance.

No. Punching a hole in the DragonCard will (either immediately or over time) destroy the proximity chip inside the card rendering it useless. There is a $20 fee to replace it.

Bring the old one to the DragonCard Office to be reactivated.  This will also deactivate the one which is now lost.  If you find the lost DragonCard, bring it in to the DragonCard Office to be kept on file in the event you lose the active one.  This will also ensure you will not have to pay a fee to replace it.

If you have signed up for a dining plan, your DragonCard is swiped by the cashier to allow access into the Handschumacher Dining Center and to use the dining dollars associated with your dining plan at the on-campus retail dining locations. You must present your physical DragonCard to access the meal plan. Cashiers are not authorized to allow access without it. For more information click here for Drexel Dining Services.

No, the DragonCard is your all-in-one card. The Dragon Dollars account is simply accessed using the magnetic stripe on the DragonCard.

No. In addition to the on-campus dining locations, the bookstore and many off campus restaurants and retailers accept your DragonCard as a method of payment. For a complete list of merchants click here.

The on-campus dining locations will not deduct a purchase from your Dragon Dollars until your Dining Dollars have been depleted. Please keep in mind that the balance you receive after making a purchase at one of these locations is a combination of BOTH account balances.

Dragon Dollars retain their value as long as you are an active member of the Drexel community, so your funds will never be forfeited. If you leave the University, your balance can be fully refunded upon request.