Faculty & Staff Resources
Students frequently encounter stress at different times during the course of their academic experience. Students may also encounter personal or academic difficulties, or a combination of events which affect these areas of their lives. While most students do cope successfully with the challenges that these years bring, at times students may feel that the various pressures of life and academia are overwhelming and unmanageable.
Drexel University has made a commitment to assist students so that they can be successful academically as well as develop and grow as persons. If distressing circumstances are significantly affecting students, they may turn to you for assistance.
There are several ways to help a student in distress. You may help by continuing to provide essential support; by expressing your willingness to help; or by assisting the student in locating resources. Some students may have experience with psychological support services, while other students may not. Your role in identifying and referring students who are in distress can be extremely helpful to students in need of additional support.
Guidelines for Intervention
- Talk to a student in private.
- Express concern. Be as specific as possible in stating your observations and the reasons for concern.
- Be direct. It communicates respect and caring for the individual.
- Don't rush. Except in emergencies, the student should feel free to accept, consider, or refuse the referral.
- Avoid criticizing or sounding judgmental.
- If the student resists help and you remain uncomfortable with the situation, contact the Counseling Center to discuss your concerns.
Making a Referral to the Counseling Center
There are several ways of making a referral to the Counseling Center. You may suggest that the student call or walk-in to the Counseling Center to make an appointment. Give the student the appropriate phone number and location at that time. It can sometimes be helpful to assist the student in making the first contact with the Counseling Center by calling the Center with the student present, or by escorting the student to the Center yourself. A telephone contact in advance, however, will help to reassure the student and prepare the staff for his or her arrival. If you are unsure about which referral is most appropriate for the student, please contact the Counseling Center directly to discuss the situation.
To make an appointment, students may call (215) 895-1415, e-mail firstname.lastname@example.org, or visit the Counseling Center in 201 Creese Student Center.
In the event of an emergency or crisis after regular office hours you can contact the on-call counselor at (215) 416-3337, or call Drexel Public Safety at (215) 895-2822.