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Commendations and Complaints

The Drexel University Public Safety Communications Center (DUPSCC) is dedicated to improving the quality of our services, promoting community confidence in our staff and adhering to the highest standards of professional integrity. It is the policy of the DUPSCC to accept, document, review and investigate all instances of alleged misconduct, including complaints regarding the policies and procedures of the department, and to take appropriate corrective action. All allegations of misconduct will be investigated whether initiated by citizen complaint, external agencies or discovered through the internal review processes of the department.

Filing a Complaint

Complaints may be submitted in person, by telephone, in writing, or by electronic submission. 

To submit forms electronically:

  1. Download or open the form by clicking the link.
  2. Complete fields as required.
  3. Click the SEND button to submit the PDF file.

Printed forms can be faxed (215.895.1560) or mailed to:

Drexel University
Department of Public Safety
3201 Arch Street, Suite 350
Philadelphia, PA 19104

Anonymous complaints are accepted for investigation; however, citizens are advised that the ability to investigate the complaint may be limited by their anonymity.

Investigation

Upon receipt of a complaint, the Office of the Director of Operations will contact the submitting party advising that the matter is under investigation. The complainant will receive periodic status reports regarding the investigation and a written notice of the final disposition upon completion.

Commending an Employee

Drexel University Dispatchers are committed to providing excellent customer service and selfless acts of kindness. Let dispatchers know their services are appreciated by recognizing when you observe them performing in an exemplary manner.

If you would like to commend a Drexel University Public Safety Communications Center Dispatcher, please complete a DUPSCC Commendation Form [PDF].

Annual Report

The Drexel University Public Safety Communications Center compiles annual statistics of internal affairs investigations which are available to the public and agency employees. This summary information is available to the public after February 1st for the previous year, and can be obtained by emailing the Director of Operations at jjs326@drexel.edu.