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Commendations and Complaints

Commending an Employee

Drexel University Dispatchers are committed to providing excellent customer service and selfless acts of kindness. Let dispatchers know their services are appreciated by recognizing when you observe them performing in an exemplary manner.

If you would like to commend a Drexel University Public Safety Communications Center Dispatcher, please complete a Commendation Form.

Complaints

Confidence in the integrity of the Drexel University Public Safety Communications Center (DUPSCC) and its employees is achieved and maintained with a meaningful and effective procedure for handling citizen complaints. The department is dedicated to:

  • Improving the quality of our services
  • Promoting community confidence in our staff
  • Adhering to the highest standards of professional integrity

We promote these standards through clear, written policies, rules, and regulations and thorough, impartial investigation of all allegations of misconduct or complaints regarding the performance of the personnel assigned to the Drexel University Public Safety Communications Center.

The formal procedure to receive, document, and investigate citizen complaints allows the DUPSCC to monitor and enforce standards. Behavior deviating from these adopted standards will not be tolerated.

It is the policy of the DUPSCC to accept, document, review, and investigate all instances of alleged misconduct, include complaints regarding the policies and procedures of the DUPSCC, and equitably determine whether the allegations are valid or invalid, thereby taking appropriate corrective action. All allegations of misconduct will be investigated whether initiated by citizen complaint, external agencies, or discovered through the internal review processes of the DUPSCC.

Anonymous complaints are accepted for investigation; however, citizens are advised that the ability to investigate the complaint may be limited by their anonymity.

Filing a Complaint

Complaints may be submitted in person, by telephone, in writing, or by electronic submission. Forms are available at the following locations:

  • Department of Public Safety - 3201 Arch Street, Suite 350, Philadelphia, PA, 19104
  • Drexel University Police Department Headquarters - 3219 Arch Street, Philadelphia, PA, 19104
  • Department of Public Safety online forms

Investigation

Upon receipt of a complaint, the Office of the Director of Operations will contact the submitting party advising that the matter is under investigation. The complainant will receive periodic status reports regarding the investigation and a written notice of the final disposition upon completion.

Annual Report

The Drexel University Public Safety Communications Center compiles annual statistics of internal affairs investigations which are available to the public and agency employees. This summary information is available to the public after February 1st for the previous year, and can be obtained by emailing the Director of Operations at jjs326@drexel.edu.