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Complaint Resolution

Drexel University strives to resolve all student complaints in a fair and expedient manner. Students who decide to file a formal complaint as an academic or nonacademic grievance must follow the process detailed in the Compliant/Grievance policy, which can be found in the Student Handbook.
Concerns should be expressed as soon as possible after the event occurs; some of the procedures below have specific deadlines for filing grievances or complaints.

Drexel Internal Compliance Resources:

If an issue cannot be resolved internally, you may file a complaint about Drexel University by contacting the following entities:

  1. Pennsylvania Department of Education - Postsecondary and Adult Education; 333 Market Street, 12th Fl.; Harrisburg, PA 17126-0333; Phone: 717.783.8228, Fax: 717.722.3622, ra-collunivseminfo@pa.gov
  2. Pennsylvania’s SARA Portal Agency at PDE-SARA.
  3. Drexel University accreditor, the Middle States Commission on Higher Education, located at 3624 Market Street, Philadelphia, PA 19104, Phone: 267.284.5000, info@msche.org
  4. Appropriate complaint agency in all states where students reside

For a student who is unable to resolve a complaint via the above channels, please review NC-SARA complaint information.