Authorized Business Travel Agency
On Friday, September 6, 2013, Ovation Corporate Travel became Drexel University's authorized business travel agency. Only benefits-eligible faculty and professional staff are able to utilize Ovation's travel services.
Your existing travel profile with Directravel will automatically transfer to Ovation. Before booking new travel, you must confirm that your profile information is correct on the Ovation website which can be accessed by signing into DrexelOne and clicking the link for "Ovation Corporate Travel" in the Business Travel channel under the Employees tab.
IMPORTANT: your first and last name in your profile must be entered exactly as it appears on your Government ID used to check in at the airport. To make changes to your name in your profile, you must email the Ovation Online Support Team (email@example.com) with the exact way that you would like your name to display.
Changing Reservations Made with Directravel
If you need to change a reservation or ticket previously booked with Directravel, you must contact Ovation. Prior reservations made with Directravel cannot be changed online. The process for rebooking flights will vary depending on the type of ticket purchased. Ovation will not be permitted to reissue a ticket previously issued by Directravel; however, a courtesy reservation can be made for you.
Credits (Unused E-Tickets)
Unused tickets with Directravel (via American Express/Accent Travel) will not be transferred to Ovation. We will be provided with a list of outstanding credits and will contact those people to confirm what is on record. Ovation can make a reservation for you (it cannot be made online) to use your previously purchased ticket, however, you must notify them that you are holding a credit and you are responsible to bring that credit (ticket number and previous confirmation number) to the airport for re-issue.
Make a Reservation
To book travel arrangements, please sign into DrexelOne and click "Ovation Corporate Travel" in the Business Travel channel under the Employees tab.
Fly America Act
Travel on federally funded research grants must comply with the Fly America Act (FAA). Exceptions may apply; see the FAA Waiver Checklist [PDF]. If no U.S. carrier is available for Fly America Act booking, please call 877-959-9070 and speak to a trained agent.