PLEASE FOLLOW ALL INSTRUCTIONS. Failing to do so may result in the deactivation of your internet access. Anti-virus software is required for both PC and Mac computers and for all on-campus internet access, wireless or wired.

Connecting to the Drexel ResNet Isolated Network

If you have trouble after trying these instructions, please see the Before You Call section below.

1. Please make sure you have a network cable (cables with clear ends available for purchase at the bookstore or another store) and that it is plugged into the wall's network jack and into your computer.
2. Make sure you are plugging into the correct network jack. A list of active jacks in Residence Halls can be found here.
3. Visit http://dormproxy.irt.drexel.edu.
4. Follow the on-screen instructions to register your jack. Once successful, you will be prompted to restart your computer.

If You Can't Connect to ResNet

Disabling Wireless

1. Click on the Start Menu.
2. Choose Control Panel.
3. Open the Network and Sharing Center, and click Manage Network Connections or Change adapter settings on the left of the window.
4. Then right-click the Wireless Network Connection and select Disable.

Other Troubleshooting Steps

If you have trouble connecting to http://dormproxy.irt.drexel.edu, try one of the following:

• Unplug the network cable and plug it back in.
• Repair your network connection by right-clicking the symbol of a computer in the task bar (next to the clock at the bottom right of the screen) and selecting Repair or Diagnose and Repair or Troubleshoot Problems.
• Disable and re-enable the local area connection:

1. Click on the Start Menu and choose Control Panel.
2. Open the Network and Sharing Center, and click Manage Network Connections or Change adapter settings on the left of the window.
3. Right-click the Local Area Connection and select Disable.
4. Once the Local Area Connection indicates that it is disabled, right-click the Local Area Connection and select Enable.

• Restart your computer and revisit http://dormproxy.irt.drexel.edu.

Ensure You're Not Using a Static IP or DNS Settings

1. Click on the Start Menu and choose Control Panel.
2. Open the Network and Sharing Center, and click Manage Network Connections or Change adapter settings on the left of the window.
3. Right-click the Local Area Connection and select Properties.
4. Select Internet Protocol - sometimes listed as Version 4 (TCP/IPv4) - and click the Properties button.
5. In the window that appears, make sure Obtain an IP address automatically and Obtain DNS server address automatically are selected. In the Alternate Configuration tab, make sure Automatic private IP address is selected.

Before You Call

If none of the above suggestions work to resolve your issues accessing http://dormproxy.irt.drexel.edu, here are some more complicated things to try:

1. Click on the Start Menu.
   1. Type cmd into the Start Search box. When cmd.exe appears at the top of the list, right-click it and choose Run as Administrator. Enter your password or press Continue if prompted.
2. In the black window that appears, you will see something like C:\Users\abc> at the top. Type next to that:
   
   ipconfig /flushdns
   
   and press Enter. More information will appear in the window.
3. Next, type:
   
   ipconfig /release
   
   and press Enter. More information will appear in the window.
4. Next, type:
   
   ipconfig /renew
   
   and press Enter. More information will appear in the window. Close the black window.
5. Try accessing http://dormproxy.irt.drexel.edu again.

If none of the above suggestions work to resolve your issues, please do the following:

1. Click on the Start Menu.
2. Click Run and type cmd into the window that appears (or type cmd into the Start Search box and press Enter).
3. In the black box that appears, you will see something like C:\Users\abc> at the top. Type next to that:
   
   ipconfig /all
   
   and press Enter.
4. A lot of information will appear on your screen. If you expand the box or scroll up and down, you can see there are a few sections in the information, which may include the following: Windows IP Configuration, Ethernet Adapter Local Area Connection, Tunnel Adapter Local Area Connection, and Ethernet Adapter Wireless Network Connection. There might be multiple instances of some of these sections.
   
   Write down the following information from the first section called Ethernet Adapter Local Area Connection:
   
   IP or IPv4 address (looks like 10.19.33.21)
   
   (Note: if you can't find this, you probably are looking at the wrong section.)
   
   Physical Address (looks like 00-18-3F-4B-35-52)

Armed with this information, please call the Help Desk at 215-895-2020. We can best assist you over the phone.