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Repair History

Sharepoint Environment

Monday, August 14, 2017 - 6:10 AM

Sharepoint was restored to regular operation for All Drexel University Locations on Monday, August 14, 2017 at 9:00 AM. The Drexel SharePoint environment experienced a brief downtime on 8/17/17.

Extended Bb Learn Outage

Sunday, August 13, 2017 - 6:00 AM

Learn9 was restored to regular operation for all locations on Sunday, August 13, 2017 at 10:47:15 AM. There will be an extended outage this Sunday for a system update.

Brief Interruption to University Telephone Service

Thursday, August 3, 2017 - 6:30 AM

Telephone Service was restored to regular operation for Selected Drexel Univ City Campus buildings North of Market Street on Thursday, August 03, 2017 at 6:50 AM. There will be a brief interruption of university phone service during the scheduled period while a new battery backup system is installed as part of electrical power infrastructure upgrades. For impacted telephone service, voice mail will continue to receive calls during the interruption. ----- The following is a list of buildings that will be impacted...    ----- Academic Building (previously Paul Peck Problem Solving Research), Language and Communication Center, Library Learning Terrace, PSA Building, Calhoun Hall, Caneris Hall, Design Arts Annex, Myers Hall, North Hall, Race Hall, Towers Hall, Van Rensselaer Hall, Ross Commons, University Crossings, 400 N 31st Street (EHS), 3201 Arch Street (Public Safety Dispatch NOT impacted), 3210 Cherry Street , 3210 Spring Garden Street (Facilities / Bus Terminal). ----- (Note: All locations above are served by traditional digital phone service (not VoIP).

Software Site

Sunday, July 30, 2017 - 6:30 AM

Software download site was restored to regular operation for all locations on Sunday, July 30, 2017 at 9:15 AM. The server that runs Software.Drexel.edu site was temporarily unavailable while the server was restarted for patching.

Banner, Web Financials and Reporting Outage

Sunday, July 30, 2017 - 6:00 AM

Administrative Systems was restored to regular operation for all locations on Tuesday, August 08, 2017 at 9:24:35 AM. Due to critical system maintenance, all Banner, Web Financials and Reporting systems will be unavailable Sunday July 30, 2017 from 6 am - 1 pm.

Astra Scheduling Outage

Sunday, July 23, 2017 - 9:00 AM

Astra Scheduling was restored to regular operation for all locations on Sunday, July 23, 2017 at 12:33 PM. The server running Astra Scheduler (create.tms.drexel.edu) had OS patches applied and required a server restart. Services were only unavailable while the service was restarting during this window.

Brief Interruption to University Telephone Service

Wednesday, July 19, 2017 - 12:12 PM

Telephone Service was restored to regular operation for Selected Drexel Univ City Campus buildings North of Market Street on Wednesday, July 19, 2017 at 12:13:08 PM. There will be a brief interruption of university phone service while emergency maintenance is performed on electrical power infrastructure. For impacted service, voice mail will continue to receive calls during the interruption. ----- The following is a list of buildings that will be impacted.    ----- Academic Building (previously Paul Peck Problem Solving Research), Language and Communication Center, Library Learning Terrace, PSA Building, Calhoun Hall, Caneris Hall, Design Arts Annex, Myers Hall, North Hall, Race Hall, Towers Hall, Van Rensselaer Hall, Ross Commons, University Crossings, 400 N 31st Street (EHS), 3201 Arch Street (Public Safety Dispatch NOT impacted), 3210 Cherry Street , 3210 Spring Garden Street (Facilities / Bus Terminal).