The type of service and computer repairs performed will depend on the nature of the issue, whether or not the device is Drexel-owned or personally-owned, and whether or not the device is still under manufacturer's or extended warranty.

• Warranty repairs for "user-replaceable" parts, such as hard drives or memory, shipped from vendor to IT professional for installation
• Per an applicable warranty agreement, a vendor technician may be sent on-site to effect the repairs
• Ship-in, carry-in, and on-site service from The Computer Fixer for more extensive repairs of Drexel-owned and personal devices
  Service for Apple devices from the Apple Store at 1607 Walnut Street, Philadelphia

Drexel-Owned Computers and Devices: Contact IT at helpdesk@drexel.edu
Apple Devices: The Apple Store

Drexel IT does NOT service personal computers and devices! Faculty, professional staff, and students who require hardware repairs for a personal computer or device should contact the vendor (such as Dell or Lenovo) or visit the Apple Store (for Macs and iOS devices) if the warranty is still in effect. The Philadelphia Apple Store (215.861.6400) is located at 1607 Walnut Street.