Drexel University
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Instructional Technology Support

ITS supports traditional classroom, distance education, and hybrid courses with a set of tools designed to exploit the power of the Internet and collaborative tools to engage learners and improve the quality of education.  From its main offices in the Korman Center on the University City campus, ITS runs seven public-access computing labs and a BYOL (bring your own laptop) lab.

Tools add little value without training, so ITS also runs the Faculty Development Center to make these new technologies more approachable to faculty and more appropriate for students.  A help desk provides general assistance to students, faculty and staff.  Web self-help rounds out the service offerings by giving answers 24x7.

The department's focus is primarily on the support of "Teaching" side (including faculty and student support services) of the "Teaching and Learning" paradigm. Dr. Michael E. Scheuermann, Associate Vice President (AVP), leads the Instructional Technology Support group, which emphasizes Drexel's key mission of technology-focused education.

Responsibilities of the AVP focus on the maintenance of close contact with the academic community, serving as the "computing and technology" representative on various University and faculty committees, initiating and supporting collaborative teaching and learning initiatives among faculty, departments, and colleges as well as the library. Other duties include serving as Drexel's representative to external bodies especially in relation to academic computing (e.g., Educause) and other external constituencies which the institution has (or should have) "instructional computing centered" relationships (e.g., the Philadelphia School District, international programs, satellite campuses, etc.).

The AVP's responsibilities also include initiating and sustaining programs with external agencies such as use of computing facilities by outside agencies, the provision of commercial training, technical support contracts as well as the aggressive pursuit of grants from foundations and government agencies.