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Technology Update
September 27, 2013

Table of Contents


Welcome to Tech Update

Welcome to Drexel University!

The IRT Technology Update (or Tech Update), a periodic email publication from the Office of Information Resources and Technology, is our way of informing Drexel students, faculty, and professional staff of the services that IRT offers. In each issue, you'll find information about new or revised services, technology news, warnings about computer security and virus prevention, software updates, and more.

This special issue covers topics of interest to new students. Shortly, you will also receive the Tech Update for the general Drexel community. We normally publish issues twice per term, and sometimes more often if there are urgent matters to communicate. On occasion, Tech Alerts are sent via email between Tech Update issues, and news items are posted to the IRT home page.

Past issues of the IRT Technology Update are posted in the archive for your convenience.


Need Technology Help?

The IRT Help Desk, as the name implies, is here to help you with your technology questions.

If you encounter problems with your Drexel computer accounts, network access, wireless registration, software download/installation, etc., you can contact the IRT Help Desk in the Korman Center (University City campus):

Or the Help Desk in the New College Building (Center City campus):

If you send an email or leave a voicemail message, include complete contact information (name, phone number, Drexel email address, and a non-Drexel email address if you have one) as well as a detailed description of your problem or request. If you can email us and include a screen shot of the warning or pop-up you received, that can also be a tremendous help.

You can also search AskDrexel, our online technology FAQ, if you have any questions about your accounts or technology services. Oftentimes, others have already asked and had answered questions that might be similar to yours.

If you need help with Drexel Learn, Drexel’s learning management system, go to http://www.drexel.edu/irt/learn to access informational videos and other helpful information, or email the Online Learning Team at olt@drexel.edu. You can also call the Online Learning Team at 215-895-1224.

For additional information about services provided by IRT, visit our Web site.


What's Important for New Students to Know and Do?

If you are wondering how to get started, check out these handy Web sites:

  • In your on-campus room, register your Ethernet port. Visit Campus Housing Networks for more information.
  • Connecting to Drexel’s preferred wireless network is easy with the DragonFly3 Installation Wizard. To connect, review these instructions.

    Note: If you are purchasing a laptop for Drexel, ensure that it has a dual-band (2.4 GHz and 5 GHz) 802.11 a/b/g/n Wi-Fi for the best network performance. Information can be found on the IRT Web site.
  • Be sure to check your Drexel email, which provides 100 MB of space, at mail.drexel.edu or via DrexelOne. You must manage this space, or risk the loss of important emails from your professors. You can also manage your forwarding settings and passwords at accounts.drexel.edu.
  • Review the Software site for software you might need for class.
  • Check out AskDrexel, a searchable knowledge base of frequently-asked questions at Drexel.
  • Re-read the Acceptable Use Policy.
  • Check the Quick Guide for Students for additional help.

Setting Up a Wired Connection (Resnet)

All residence hall rooms provide students with wired network service, the fastest Internet option available on campus.

Plug your computer's network cable into the jack, which is typically located in the lower left (or just the lower) position of the face plate located in your bedroom or common room. For a listing of all active jacks, see Jacks with Active Service.

Next, browse to any Web site and follow the on-screen instructions precisely to activate your jack and connect to the Internet. Don’t skip steps or your connection might not work.

If you need help, contact the IRT Help Desk. See "Need Technology Help?" above.

Note: If you reside in University Crossings above the 4th floor or in Chestnut Square, you must contact the facility’s service provider for Internet, wireless, and cable TV service, as well as for troubleshooting. You will receive information from your building’s management regarding service providers’ contact information.


Setting Up Wireless Internet Access

To connect your PC, Mac, or iOS device to DragonFly3 while on-campus, connect your wireless device to the DrexelGuest network (listed under “available networks”). Start your Web browser and click the DragonFly3 Installation Wizard link from the Guest Network page that appears.

For more information and instructions for other operating systems, please see Connect to DragonFly3.

Some Wi-Fi game consoles and cell phones cannot work with the security needed to access DragonFly3. Devices that do not support WPA2 and 802.1X userID authentication should connect to the legacy DragonFly network.

Only use DragonFly if your device can't support DragonFly3. See detailed DragonFly configuration and registration instructions for more information.

If you are having trouble connecting to the wireless network, you can bring your computer to the IRT Help Desk at the Korman Computing Center or contact the Help Desk (see “Need Technology Help?” above).


Getting Site-Licensed and Discounted Software

Sophos Endpoint Protection anti-virus software should be installed as part of the network registration process; this is a requirement for students living in Drexel residence halls, and strongly recommended for everyone else.

To download site-licensed software provided by Drexel, sign in with your Drexel credentials at https://software.drexel.edu. You can also review a list of available software here.

Some instructors might require their students to have Microsoft Office installed on their computers in order to complete coursework. If you do not own Office, you can purchase a copy through JourneyEd under the "Drexel" tab in DrexelOne (https://one.drexel.edu).

If you would like to purchase other productivity software for a nominal fee, Drexel's partnerships provide discounted software through JourneyEd and eAcademy. Sign in to DrexelOne, click on the "Drexel" tab, and look in the "Hardware and Software" section.


Know the Acceptable Use Policy and Copyright Laws

All members of the Drexel community agree to abide by the University's Acceptable Use Policy (AUP) as a condition of activating their computer accounts and using Drexel's network and computing resources. The AUP provides guidelines concerning computer account use, copyright, information security, activities that are prohibited on the network, and more. Read the AUP in full here.

The Digital Millennium Copyright Act (DMCA) describes federally-prohibited activities involving copyrighted material. It covers P2P software, illegal copying and distribution, and the consequences of violation. Action will be taken against users who violate the DMCA by illegally downloading and/or distributing copyrighted material on Drexel’s network—all in accordance with US law and the RIAA, the recording industry watch group.

In other words—don't download or distribute materials for which you do not have permission from the copyright holder. The consequences can be very serious, and violation of the DMCA constitutes a criminal offense.

See more information about copyright on the IRT Web site, or view Drexel University's Copyright Policy.


Resetting Your Drexel Computer Accounts Passwords

It's easy to forget a password—especially when you have to remember so many of them! But don’t worry; if you forget your password, there are several options available.

The first option is to use the Password Reset Service. When you pick up your accounts through the Accounts Management service, you will be prompted to set up the Password Reset Service security questions and answers. Then, when and if you ever need to use it, password help will be available by clicking the "Help! I forgot my password" link on the Accounts Management login screen.

If you are unable to access the Password Reset Service, or if you forget your security answers, you can have IRT reset your password for you. To request a password reset, call the IRT Help Desk at 215-895-2020. IRT will not reset passwords via email and service is limited to standard office hours.

If you would like to change your password, log into Accounts Management, click "Continue," and then click the keys icon near the top of the page. Follow the instructions to choose your new password. Here are some tips for choosing a strong password that meets Drexel’s password requirements:

  1. It must be between 6 and 16 characters in length.
  2. It must contain at least two letters and at least one non-alphabetical character that falls somewhere inside the password (not just at the beginning or end).
  3. It should not match any word found in an unabridged dictionary or "most common passwords" lists, such as Time’s 25 Worst Passwords of 2012. Avoid using your name, nickname, birth date, Social Security number, easily-guessed number/letter sequences (e.g., “123456” or “abcdef”), or any combinations thereof.
  4. The new password must differ from the old one by at least three characters.
  5. The new password should not be one you used recently or for any other secure service.

Protect Your Identity, Protect Your Password

Your Drexel computer accounts password is an integral part of your Drexel identity. Keep it secret, keep it safe—and don't share it under any circumstances.

A single act of carelessness on an individual’s part can make him or her vulnerable to identity theft, forgery, or fraud. So keep these points in mind when managing your password security:

  • Don’t give your password to anyone—not your best friend, not your twin sister, not your boss, and not “Tech Support” of any kind.
  • Don’t write down your password or leave it in a conspicuous place. If you need to keep track of numerous passwords, consider trying out a "password safe" app on your computer or smartphone. These apps allow you to use a master password to access a list of your other passwords.
  • Don't use the same password that you use for online banking or for Web sites that require you to register with personal, confidential, or otherwise sensitive information.
  • Create a strong, secure password and change it periodically through Accounts Management. See "Resetting Your Drexel Computer Accounts Passwords" above for tips.

Finally, keep your computer free of viruses and malware to prevent keyloggers or other forms of malware from stealing your password.


Virus/Phishing Protection and Prevention

Users must remain vigilant and follow basic safety precautions to keep their computers free from infection. Here are some tips to prevent you (and your computer) from falling victim to viruses or phishing scams:

  1. NEVER open an attachment to an email (nor click on a hyperlink in an email) that appears to be spam or that is sent from an unknown source.
  2. NEVER give out your passwords to anyone, including friends, relatives, and even members of the IRT staff. Legitimate organizations will never ask for your login credentials via any means.
  3. NEVER blindly click hyperlinks. A common scam redirects a legitimate link to a Web page that installs a trojan or other piece of malware. Always check URLs by hovering over the link to see if it matches the one displayed.
  4. Keep your anti-virus software and virus definitions up-to-date by installing Sophos Endpoint Protection, which is available for personal PCs and Macs at https://software.drexel.edu.
  5. Scan your computer at least once a week for viruses. Most anti-virus programs can be configured to scan automatically at regular intervals. Many programs offer a "smart" or "quick" scan option along with the full scan option. Be sure to regularly select the full scan.
  6. Be wary of suspicious-looking Web sites. If the site doesn’t appear trustworthy or is poorly maintained, avoid clicking links or downloading content from that site.
  7. Avoid downloading content from peer-to-peer (P2P) programs. They are infested with viruses and malware.
  8. Be mindful of where you make your email address visible (i.e. social networking sites), and who you give it to (e.g. Web forms). Spammers search the Web for addresses to spam.
  9. Delete spam immediately. If it sounds too good to be true, it probably is. Don’t respond to it, and never, ever give out personal information, no matter who it’s from.