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Service Metrics

IRT strives to maintain a commercial-grade 99.5% availability level based on a 24x7 service clock. Unplanned service interruptions count against this standard. The table below shows rolling averages of service availability for the most recent complete month, quarter, and year.

Service July 2014 May '14 - July '14 August '13 - July '14
Banner 100.000% 99.629% 99.907%
DrexelOne 100.000% 99.619% 99.904%
Email 99.999% 99.872% 99.984%
File servers 100.000% 99.672% 99.917%
Networking 100.000% 99.981% 99.994%
Learn 100.000% 99.518% 99.856%

A single event in June 2014 accounted for 69% of all unscheduled downtime for the year. Banner, DrexelOne, File servers, and Learn all were impacted by a storage array failure. Banner, DrexelOne, and File servers had no other unscheduled outages.