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Repair History

Bb Learn Outage

Friday, August 29, 2014 - 5:00 AM

Learn9 was restored to regular operation for Drexel University on Friday, August 29, 2014 at 5:30 AM. There will be a brief outage for system maintenance.

Drexel Banner and Web Financial Outage

Sunday, August 24, 2014 - 6:00 AM

Banner was restored to regular operation for all locations on Sunday, August 24, 2014 at 10:00 AM. Due to critical system maintenance, all Administrative systems including Banner and Web Financials will be unavailable Sunday August 24, 2014 from 6 am - 12 pm. We apologize for this inconvenience.

Banner, Web Financials, Portal and Reporting Outage

Sunday, August 17, 2014 - 6:00 AM

Administrative Systems was restored to regular operation for all locations on Sunday, August 17, 2014 at 11:00 AM. Due to critical system maintenance, all Banner, Web Financial and Reporting systems will be unavailable Sunday August 17, 2014 from 6 am - 12 pm. We apologize for this inconvenience.

RT - Request Tickets

Wednesday, August 13, 2014 - 8:30 AM

RT Ticket System was restored to regular operation for all locations on Thursday, August 14, 2014 at 4:28:52 PM. IRT's ticket system for submitting requests and reporting problems, RT system, is accepting user email; however tech staff and system admins are experiencing slow/intermittent access to view them. There will be a delay in responses to user requests until the problem is resolved.

Outage Drexel Banner and Portal

Sunday, August 10, 2014 - 6:00 AM

A planned outage has been scheduled for Banner at all locations from Sunday, August 10, 2014 at 6:00 AM until Sunday, August 10, 2014 at 12:00 AM. Due to critical system maintenance, all Administrative systems including Banner, Web Financials and Portals will be unavailable Sunday August 10, 2014 from 6 am - 12 pm. We apologize for this inconvenience.

CSGold service problem

Wednesday, August 6, 2014 - 10:02 AM

CBORD CSGold was restored to regular operation for all locations on Wednesday, August 06, 2014 at 10:38 AM. We are actively working with support vendor to restore service.

Medaille Banner and Web Financials Outage

Sunday, August 3, 2014 - 6:00 AM

Banner was restored to regular operation for Medaille College on Tuesday, August 05, 2014 at 1:33:19 PM. Due to critical system maintenance, all Administrative systems including Banner and Web Financials will be unavailable Sunday August 3, 2014 from 6 am - 12 pm. We apologize for this inconvenience.

FS2 Fileserver

Friday, August 1, 2014 - 6:00 AM

File Servers was restored to regular operation for Drexel University on Friday, August 01, 2014 at 7:00:04 AM. After patching this fileserver detected file system problems that needed to be corrected. The checks and repairs are ongoing and expected to be completed before 8am.

Patching Production servers

Friday, August 1, 2014 - 4:00 AM

All Services was restored to regular operation for all locations on Friday, August 01, 2014 at 7:09:35 AM. Applying critical security patches to production servers, including file servers, CTI-Infrastructure, CBORD, ITS-Servers, and CTI-Sophos. Servers will reboot after patching.

Patching Production SQL Servers

Thursday, July 31, 2014 - 10:00 PM

SQL Server databases was restored to regular operation for all locations on Friday, August 01, 2014 at 5:00 AM. Applying critical security updates to SQL server clusters. Should be minimal interruptions, while active nodes are moved.

Cabrini Banner and Web Financials Outage

Sunday, July 27, 2014 - 6:00 AM

Banner was restored to regular operation for Cabrini College on Tuesday, August 05, 2014 at 1:35:08 PM. Due to critical system maintenance, all Administrative systems including Banner and Web Financials will be unavailable Sunday July 27, 2014 from 6 am - 12 pm. We apologize for this inconvenience.