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Repair History

DrexelOne unavailable

Friday, December 19, 2014 - 5:30 AM

DrexelOne was restored to regular operation for all locations on Friday, December 19, 2014 at 9:15 AM. Unplanned service interruption due to unexpected database problem.

Emergency Services restart

Wednesday, December 17, 2014 - 9:30 PM

Application Services was restored to regular operation for Korman Center on Thursday, December 18, 2014 at 12:11:27 AM. In order to maintain the stability of the underlying VM host, the following applications and services will be unavailable during the restart: Drexel and Medaille Banner Workflow, Java App servers, Openfire, webfinancial, Cabrini CAMS , Effort Reporting, Sitecore webedit, Extensis, Printview plus

Unix mail

Sunday, December 14, 2014 - 5:30 AM

Basic Unix Mail was restored to regular operation for all locations on Sunday, December 14, 2014 at 5:41 AM.

OrgPlus Unavailable

Tuesday, December 9, 2014 - 11:47 AM

Administrative Systems was restored to regular operation for all locations on Tuesday, December 09, 2014 at 1:30 PM. The OrgPlus Web Site will be unavailable for approximately 1 hour as a dependent service is upgraded

Banner, Web Financials, Portal and Reporting Systems Outage

Sunday, December 7, 2014 - 6:00 AM

Administrative Systems was restored to regular operation for all locations on Sunday, December 07, 2014 at 7:30:04 AM. Due to critical system maintenance, all Administrative systems including Banner, Web Financials, Portal and Reporting systems will be unavailable Sunday December 7 , 2014 from 6 am - 12 pm. We apologize for this inconvenience.

Network Access in Campus Buildings

Wednesday, November 26, 2014 - 1:30 PM

Network Service was restored to regular operation for All Campus Buildings on Wednesday, November 26, 2014 at 2:40 PM. Between 1:30 and 2:40PM, access to the campus network from wired and wireless networks and IP telephones located in campus buildings may have been briefly unavailable. Please note that this problem did not impact IRT core services hosted in the IRT data centers. Thus off-campus access to IRT provided services were not Interrupted.

Network Access in Campus Buildings

Tuesday, November 25, 2014 - 6:45 PM

Network Service was restored to regular operation for All Campus Buildings on Tuesday, November 25, 2014 at 7:10 PM. Intermittent network service interruptions impacted campus buildings between 6:45 and 7:10PM. During this time, wired and wireless networks and IP telephones in campus buildings were intermittently unavailable. IRT Staff and our vendor partner identified the root cause of this intermittent problem (including a previous incident at 4PM) and installed a software patch to correct it. Please note that this problem did not impact IRT core services hosted in the IRT data centers. Thus off-campus access to IRT provided services were not Interrupted.

Network Access in Campus Buildings

Tuesday, November 25, 2014 - 4:00 PM

Network Service was restored to regular operation for All Campus Buildings on Tuesday, November 25, 2014 at 4:40 PM. Intermittent network service interruptions impacted campus buildings between 4:00 and 4:40PM. During this time, wired and wireless networks and IP telephones in campus buildings were intermittently unavailable. Please note that this problem did not impact IRT core services hosted in the IRT data centers. Thus off-campus access to IRT provided services were not Interrupted.

DragonFly wireless on selected floor of Calhoun, Caneris, Kelly, North, Race and Towers Residence Hall Floors

Tuesday, November 25, 2014 - 3:59 PM

Dragonfly Wireless Network was restored to regular operation for DragonFly wireless on selected floor of Calhoun, Caneris, Kelly, North, Race and Towers Residence Hall Floors on Wednesday, November 26, 2014 at 3:30 AM. The Dragonfly Wireless network was unavailable between Tue, 11/25 at 4:00PM and Wed, 11/26 at 3:30AM on the following residence hall floors: Calhoun - Floors 4, 6, 8; Caneris - Floors 2, 3, 4; Kelly - Floors 1, 2; North - Floors 1, 2, 3; Race - Floors 7, 8, 9; Towers - Floors 4, 5, 6

Basic Webmail

Tuesday, November 25, 2014 - 10:26 AM

Webmail was restored to regular operation for all locations on Tuesday, November 25, 2014 at 10:38 AM. The Web servers for mail.drexel.edu are currently experiencing a software problem. IT staff are currently troubleshooting. E-mail itself is still being sent and received. Users connecting via IMAP are not affected.

Patching Production SQL Servers

Thursday, November 20, 2014 - 10:00 AM

Information about SQL Server databases at all locations from Thursday, November 20, 2014 at 10:00 AM until Friday, November 21, 2014 at 3:00 AM: Applying critical security updates to SQL server clusters. Should be minimal interruptions, while active nodes are moved.

Critical Security Updates Oct 2014

Wednesday, November 19, 2014 - 10:00 PM

Information about SQL Server databases at Korman Center from Wednesday, November 19, 2014 at 10:00 PM until Thursday, November 20, 2014 at 4:00 AM: Affected machines include: Production SQL Servers Production ITS Servers