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XFINITY On Campus Help

Before requesting help, please try the following:

  1. Retry your action two or three times.
  2. Clear your browser cache and re-start your computer. Then try again.

    OMG that's a huge pain, really? Yes, we know how painful it is to clear your cache and reboot your computer. We hate to do this too. However, the XFINITY service caches digital rights management licenses for each channel or video in your browser (along with other variables to make it function) and these cached values sometimes timeout or become invalid. Sorry, but you are testing a brand new service, which is improving every week, so please take the time to clear it and restart! The link above provides instructions for clearing cache on many browsers.
  3. Clearing the browser cache and restarting often solves many problems. If that doesn't work, please review:
  4. If you are still having problems, please email resnet-tv@drexel.edu and include the following:
    • Your name and DrexelOne user ID (e.g., Joe Smith, js123)
    • A phone number where we can reach you
    • The Date, time, and location (building and floor) where the problem occurred
    • A detailed description of the problem you are having
    • A screen shot of any error messages (instructions on taking screen shots)
    • Your operating system and browser type