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XFINITY On Campus Help

Before requesting help with the XFINITY On Campus running in your browser, please try the following:

  1. Retry your action two or three times.
  2. Clear your browser cache and re-start your computer. Then try again.
Before requesting help with  XFINITY On Campus running on your mobile phone or tablet:
  • For iOS: Quit the app and restart the device to see if the problem goes away
  • For Android: Quit the app and restart the device to see if the problem goes away
If you are still having problems, please email resnet-tv@drexel.edu and include the following:
  • Your name and DrexelOne user ID (e.g., Joe Smith, js123)
  • A phone number where we can reach you
  • The Date, time, and location (building and floor) where the problem occurred
  • A detailed description of the problem you are having
  • A screen shot of any error messages (instructions on taking screen shots)
  • Your operating system and browser type