For a better experience, click the Compatibility Mode icon above to turn off Compatibility Mode, which is only for viewing older websites.

SharePoint Access Support

Problem 1

When attempting to access the Drexel SharePoint home page you receive an Access Denied error.

Solution

  1. Ensure that you are entering your Drexel Domain password--which is used to access computers at Drexel and is not necessarily the same as your DrexelOne password. You may need to reset your domain password.
  2. If you still cannot access the site, please contact Web Support to check your Active Directory group settings.

Problem 2

A colleague provided you a link to a SharePoint Team Site, but you receive an Access Denied error when signing in.

Solution

Contact that SharePoint site's administrator (usually the department's IT coordinator, team leader, or administrative assistant) responsible for managing membership and ask that they request access for you.

Problem 3

When attempting to access any SharePoint site using Mozilla Firefox from a non-Windows computer, you get a blank page or "401 Unauthorized" error.

Solution

The simplest solution is to use another web browser.  For Mac users, we recommend Safari.  If you'd still prefer to use Firefox, you can modify it's settings to allow it to connect to SharePoint:

  1. Open Firefox and, in the address bar, type about:config
  2. A warning will appear that modifying the settings may "void your warranty" - if this is a concern, then stop here and just use another browser (we recommend Safari) for your SharePoint stuff; otherwise, click the "I'll be careful.." button.
  3. Scroll down to network.negotiate-auth.allow-insecure-ntlm-v1‚Äč and click on "false" in the "Value" column; it should turn to "true" and appear in bold print to indicate it is not on the default setting
  4. Close Firefox and re-launch.  You should now be able to access SharePoint just as you did before installing version 30.0

Problem 4

When attempting to open a form in SharePoint (e.g., to submit a request for a DragonCard, Parking Permit, etc.), you get a "Critical Error - There has been an error while processing the form" message.

Solution

This usually occurs in Internet Explorer 11 on Windows computers.  The simplest workaround is to use another web browser.  We recommend Mozilla Firefox.  If you'd prefer to use Internet Explorer, you will need to enable Compatibility View for Drexel websites.  To do this:

  1. Click the gear/cog icon that appears in the top right corner of the Internet Explorer window
  2. Click Compatibility View Settings
  3. In the Add this website box, type in drexel.edu if it's not already there
  4. Click the Add button
  5. Click the Close button
  6. Try opening the form again and it should work