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CrashPlan Frequently Asked Questions

What is CrashPlan?

CrashPlan Pro is an Enterprise, cloud-based backup service which gives Drexel users the ability to back up their computer files in a secure online setting in the event of hard drive failure or other loss of data.  Your files can be restored from this backup when needed.

Can anyone use CrashPlan?

Drexel Employees (Faculty and Professional Staff) are eligible to use the Drexel licensed CrashPlan service.

Is there a cost for this service?

The cost is $7 per month per user – billable to the user's department cost center. For this charge, the service includes unlimited file backup for up to four devices.

How do(es) I/my department request the CrashPlan service?

First, send an email requesting the plan to accounts@drexel.edu. IRT will send you a work order asking for a department cost center and authorized signature. Once approved, we will add user accounts to the CrashPlan NT group. User accounts that are not members of the CrashPlan group will not be able to install the client.

How do I install crashplan?

To install CrashPlan, follow the procedure in the above Q/A, How Do I Request CrashPlan Service. When that process has been approved, contact IRT or your departmental IT staff person for instructions. Your IT staff person will know whether your computer is ready for the installation process to begin and will direct you to the software.

Can I really use CrashPlan on multiple devices?

Yes, it can be used on up to four devices per user.

Won't the backup process slow down my computer?

You can expect the first backup of all your files to take some time. Once the initial backup is completed, however, CrashPlan runs in the background with no loss of speed to your computer's operation.

How do I know that my files are really being backed up?

Once CrashPlan has finished installing, you must log in to the service to initiate the first backup. At any time you can double-click the CrashPlan icon in your computer's System Tray to open the CrashPlan dashboard. It will show you when the next backup is scheduled to begin, how many files will be included in the backup, when the last backup completed and how many files (GB) are included in your total backup. Also, you can select History on the left navigation bar to view the full log of backups.

Does Crashplan have a Web Interface? Can I do remote file restore?

Yes, CrashPlan can be accessed via the web at https://cloudbackup.drexel.edu:4285 or from within the application by going to Settings > Manage Account. You can select individual files or full folders from within this interface.

How do I restore files?

Open the CrashPlan application on your computer. Within the application, click on Restore. This screen will allow you to select the files you wish to restore. You can change the time period if you wish to restore a different version of a file.

NOTE: If you have just reimaged your hard drive, you will need to reinstall CrashPlan before restoring files.

What happens if I get a new computer or need to re-image my current one?

When you install CrashPlan on a second computer, you will have the option to “Adopt” your former computer. This will allow you to use the previous machine’s archive, backup file selection and backup settings. It will also deactivate the previous computer so that no further backups are created from that computer.

For more information: http://support.crashplan.com/doku.php/recipe/adopting_another_computer

My hard drive failed. What do I do now?

If you experience a hard drive failure or loss of data, you can call the IRT Helpdesk at 215-895-2020 to assist you with restoring your files. We can help you determine if your computer needs to be reimaged or if you need a new hard drive. Our tech staff can assist you with beginning the restore process. If you wish, we can provide you with instructions for restoring your files on your own.

Is there a Crashplan App?

Yes, the app is free and available from your device’s app store. With the app you can view or email your computer’s backed up files.

How do I uninstall Crashplan

You can uninstall the software via Programs and Features in the Control Panel, as you would any other program. Navigate to Control Panel, select Programs and Features.

You will also need to delete the following file: C:\ProgramData\CrashPlan\.identity

Can I purchase backup services for my personally owned computer?

CrashPlan at www.crashplan.com does provide individuals with levels of service they can purchase directly.

Who can I call for more info or for help?

Contact IRT at 215-895-2020 or email accounts@drexel.edu.