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ComPass Program Refunds

Compass SEPTA Program

Drexel is not responsible for any refunds for unwanted passes. The purchaser may be entitled to a full or prorated refund through SEPTA.

For unwanted passes, the purchaser must communicate with SEPTA in writing and return the pass to:

SEPTA Refunds
1234 Market Street, 9th Floor
Philadelphia, PA 19107

The postmark on the envelope containing the returned pass is used by SEPTA to determine the amount of the refund. SEPTA recommends sending returned passes by certified mail or next day delivery, as passes lost in transit will not be refundable.

Passes in envelopes postmarked:

  • Before the 1st of the valid month receive a 100% refund
  • From the 1st day till the 10th day receive a 50% refund
  • From the 11th day till the 20th day receive a 25% refund
  • There are no refunds given after the 20th day

For SEPTA Customer Service, please call 215-580-7800.