Your Career Retainer is a monthly career column written for Drexel alumni by Chris Bilotta '77, '84. Chris is co-owner of the Resource Development Company, Inc., is a Certified Public Accountant, and is recognized as a Certified Professional Résumé Writer.
Alumni are encouraged to send comments, questions or suggestions for future column topics to firstname.lastname@example.org.
Peter Drucker was a celebrated writer, professor and management consultant who was hailed by BusinessWeek as the man who invented management. Among his many insights, he once remarked that "a leader cannot prevent a major catastrophe, but they can build an organization that is battle-ready, where people trust one another."
Drucker's observation certainly resonates in light of the recent news about the Governor of New Jersey, Chris Christie and the lane closures on the George Washington Bridge allegedly ordered by members of his staff. This story has no shortage of plot lines, but for business leaders it is particularly instructive because it highlights the importance of creating an organizational culture that reflects the values and core beliefs of the person at the top.
Christie has lamented that the behavior of several key team members and their subsequent lying about this incident have been a major personal disappointment for him. It has caused Christie to examine his leadership style and wonder about the tone he might have set that signaled these actions were acceptable.
To be effective, a leader must be cognizant of their actions and the example they display for everyone in their organization, not just their immediate inner circle. A culture that at its foundation leaves no doubt between behaviors that are acceptable and unacceptable should be a minimum standard.
Unfortunately major catastrophes as well as minor ones do occur, but the critical part is how a leader and the team respond to these situations. Members of a well-functioning organization will already be of like minds and have the trust in one another that is essential to doing the right thing. In other words, it isn't necessary to cross a bridge, since everyone is already on the same side.
Christopher Bilotta '77, '84, has extensive experience in talent acquisition and management, recruiting, human resources, finance, accounting and systems. His specific expertise lies in providing customized retained search services to corporate clients and career management, coaching and job search assistance to individuals. Chris is a sought after advisor and mentor dedicated to building high performance organizations and helping people realize their professional goals.
He joined Resource Development Company, Inc. (RDC), a privately held Human Resource consulting firm in 1994 and became a co-owner in 2001. He directed and managed the firm’s retained search practice and helped establish the company as one of the top 20 recruiting firms in the Philadelphia area as ranked by the Philadelphia Business Journal Book of Lists.
Chris’ educational background includes a BS in Business Administration with a major in Accounting and MBA from Drexel University. He is licensed as a Certified Public Accountant and recognized as a Certified Professional Résumé Writer.
He has also been a member of Drexel’s LeBow College of Business MBA Career Services Advisory Council since its inception in 2004 and was named the Chair in 2006. In addition, Chris serves on the Board of Trustees for Saint Basil Academy, a Philadelphia area private high school and is a member on the Board of Advisors for two early-stage companies involved in college athletic recruiting and Web site development.
For more of Chris' columns on leadership and management, visit www.rdcinc.com/RDCRetainer.asp. For his columns on job searching, online branding and other topics, visit www.jobmetrx.com/blog/blog.asp.
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